You are with a customer.
rednea picks up.
Instead of dumping every missed call on voicemail or leaving prospects hanging, rednea answers every call instantly, captures the matter in a structured way, and schedules the callback for exactly the slot when you are back at the desk or in the van.
What does rednea do for field teams?
rednea is an AI phone assistant that answers calls for mobile staff while they are with a customer. rednea qualifies the matter, answers routine questions, and schedules a callback in the next available slot — synced with the staff member's calendar.
The field reality
Why phones ring — and nobody picks up
Hands full, ears protected
Whoever is under a sink, on a roof, or in a client meeting cannot take a call at the same time. The phone keeps ringing — and the next job goes to the competitor.
3–5 missed calls per assignment day
Voicemail no longer works
Roughly four out of five callers hang up the moment the voicemail beeps. Whoever wants an appointment or a quote just tries the next provider — and they answer.
~80 % hang up without leaving a message
No signal in basements or parking garages
Even if you wanted to pick up: boiler rooms, underground garages, and lifts kill reception. Ten minutes later your caller has moved on.
What changes
What rednea delivers for field teams
No more missed calls
rednea answers every call instantly — whether you are under a sink, on a roof, or in a client meeting.
Scheduled callback, not callback chaos
rednea checks your calendar and agrees on a realistic callback — "tomorrow between 11 and 12" instead of "I will try again".
Complete handover info
You get structured name, number, matter, urgency, and callback window — via SMS, email, Slack, or Teams.
Set up in 30 minutes
How we configure rednea for your field team
Kick-off
We map your typical day, your most common call reasons, and your callback rhythm.
Question set
We define what rednea should capture: emergency vs. routine, quote request, appointment change, warranty case.
Integration
Connect to your calendar (Google, Microsoft 365) and your comms (SMS, Slack, Teams, email). Call forwarding from mobile.
Go-live
Test calls, fine-tuning of prioritisation, handover. You keep full control of scripts and escalation.
Typical field scenarios
How rednea handles field calls
Tech in an underground garage
rednea distinguishes emergency vs. routine and schedules accordingly. If the heating is truly down, the emergency alert fires immediately.
Service tech in a client meeting
rednea separates "needs the technician" from "office can handle it" — saves field staff unnecessary callbacks.
New lead for a field sales rep
rednea qualifies the lead before the callback. The rep already has the key facts before dialling.
FADP, revFADP and field-readiness
Why rednea fits mobile teams
Call forwarding from mobile
rednea works with Swisscom, Sunrise, and Salt. No new number, no new SIM — you simply forward calls on "unavailable" or "busy".
Data hosted in Switzerland
All call data and transcripts are stored in Switzerland. No customer data leaves Switzerland persistently.
Instant emergency escalation
On a recognised emergency (water damage, heating failure, power outage), rednea alerts you instantly via SMS or push — independent of the normal callback flow.
FDPIC-compliant disclosure
Every caller is told at the start of the call that an AI assistant is handling it. That protects your brand and builds trust.
Tarifs
Tarifs transparents
Inclus
- 120 minutes de conversation IA incluses
- DE, FR, IT, EN, ES + suisse allemand
- Intégration calendrier standard
- Répondeur IA 24/7
- IA interactive pour le service client
- Notifications email et SMS
- Résiliable mensuellement, sans engagement
- Aucuns frais d'installation
Inclus
- 500 minutes de conversation IA
- 3 numéros de téléphone
- Assistants illimités
- Utilisateurs illimités
Fonctionnalités
- Tout de Basic
- Appels sortants
- Aucuns frais d'installation
Inclus
- À partir de 2'000 minutes
- Numéros sur mesure
- Assistants illimités
- Utilisateurs illimités
Fonctionnalités
- Tout de Professional
- Voix personnalisée
- SLA sur mesure
- Aucuns frais d'installation
Sujets liés
À découvrir
Industries using this
For plumbers, electricians, carpenters, painters and more
rednea is an AI phone assistant that answers calls at Swiss trades businesses 24/7, routes emergencies like burst pipes or heating failure to your on-call number immediately, captures quote requests with structure, and books site visits in your calendar — FADP-compliant with data hosted in Switzerland.
For Swiss garages and auto workshops
rednea is an AI phone assistant that answers calls at Swiss auto garages 24/7, captures MFK and service appointments with structure, books tyre changes directly in your calendar, routes breakdown calls to your on-call number, and qualifies used-car inquiries — FADP-compliant with data hosted in Switzerland.
For Swiss property and building managers
rednea is an AI phone assistant that answers tenant and owner calls at Swiss property managers 24/7, triages damage reports by urgency, books viewing appointments, and responds to standard questions — FADP-compliant with data hosted in Switzerland.
For removals, clearances, furniture transport and relocation
rednea is an AI phone assistant that answers calls at Swiss moving companies 24/7, captures quote requests in a structured form — route, rooms, floor, lift, preferred date — and books survey appointments directly in your calendar. FADP-compliant with data hosted in Switzerland.
Frequently asked
What dispatchers need to know before using rednea
Who has access to the handover information?
You configure per person or per team who receives which calls. A field tech only sees their own calls, the dispatcher sees the whole team. All access is auditable and documented FADP-compliantly.
Does rednea integrate with Teams, Slack, and SMS?
Yes. rednea sends handover information via SMS (ideal in the field), Slack, Microsoft Teams, or email. Each staff member can set a preferred channel — SMS for the tech on site, Slack for the rep working from home.
How does rednea prioritise callbacks?
rednea recognises emergencies (water damage, power outage, heating failure) and flags them as priority 1 — with push alert. Appointment changes and quote requests land as priority 2 with a 24h callback target. You define the rules.
Does it work for several field staff in parallel?
Yes. rednea handles unlimited parallel calls. Each staff member has their own extension or forwarding — rednea recognises who the call is for and routes the handover to the right person.
What if a customer insists on speaking to the technician directly?
rednea explains politely that the technician is with a customer, offers two callback slots, and notes the preferred time. On emergencies, rednea can warm-transfer to a stored emergency number (dispatcher, manager).
Does rednea understand Swiss German and regional dialects?
Yes. rednea understands Swiss German in all dialects (Zurich, Bernese, Basel, Valais, etc.) and replies in High German or Swiss Standard German. Plus French, Italian, English, and Spanish.
Does rednea replace our dispatcher?
No — rednea is the first filter. The dispatcher still decides who drives where. rednea ensures the dispatcher already has the relevant info: matter, urgency, address, preferred time. That saves 3 to 5 minutes of clarification calls per job.
Further reading
Aussendienst: Erreichbar trotz Kundenterminen
KI-Telefonassistent für Aussendienstler: Anrufe qualifizieren, priorisieren und zusammenfassen. Ab CHF 90/Monat, DSG-konform.
Handwerk: Kein Auftrag mehr verpasst
KI-Telefonassistent für Schweizer Handwerker: Aufträge annehmen, Notdienst-Anrufe weiterleiten, Offerten qualifizieren. Sanitär, Elektro, Schreinerei.
Selbständige: Erreichbar ohne Dauerstress
Über 600000 Selbständige in der Schweiz kämpfen mit Erreichbarkeit. So nehmen Coaches, Berater und Freelancer jeden Anruf an, ohne unterbrochen zu werden.