Your voicemail loses customers.
rednea wins them back.
Roughly four out of five callers hang up the moment voicemail beeps. rednea answers with a real conversation instead, handles routine questions on the spot, and captures callback requests in a structured way — 24 hours a day.
What is rednea as a voicemail alternative?
rednea is an AI phone assistant that answers the phone instead of voicemail. rednea holds a real conversation, answers routine questions on the spot, and captures callback requests in a structured way — instead of having callers speak into the void or simply hang up.
Why voicemail is done
Three reasons voicemail no longer works
Callers hang up
Studies and telco data agree: roughly four out of five callers hang up the moment voicemail starts. They do not try again — they call the next provider.
~80 % hang up without leaving a message
The messages that arrive are unstructured
The few messages that do get left are often incomplete: no last name, no legible number, no clear reason. The callback starts with research, not resolution.
Mobile forwarding annoys your team
Skipping voicemail by forwarding to mobile drags every call into your private life — including routine questions that would take two minutes in the office.
What changes
Why rednea beats any voicemail
Real conversation instead of a beep
rednea greets the caller, asks about their matter, and answers — like a competent receptionist, not an answering machine.
Instant answers to routine questions
Opening hours, address, prices, delivery status — rednea answers common questions directly. The callback disappears.
Structured callback appointment
When a callback is needed, rednea checks your calendar and agrees on a slot — with full context for your team.
Set up in 30 minutes
How we retire your voicemail
Kick-off
We clarify which calls go to voicemail today — and which of those rednea should resolve directly.
Scripting
We write responses for your most frequent questions (hours, prices, contact, delivery) in German, French, and Italian.
Forwarding
Instead of voicemail, you forward "unavailable" and "busy" to rednea. Works with Swisscom, Sunrise, Salt, and other providers.
Go-live
Test calls, calibration, handover. You keep full control of scripts and handover rules at all times.
Typical scenarios
Where voicemail fails and rednea wins
A caller who would normally hang up
Instead of a beep and a hang-up: a real answer that keeps the caller on the line — and in the funnel.
Callback request after hours
rednea captures structure — name, number, matter, preferred time. The callback does not start with "remind me what this was about?".
Routine question answered instantly
Question resolved, no callback needed. On voicemail this routine question would either be lost or cost your colleague five minutes tomorrow.
Voicemail vs. forwarding vs. AI
Which solution fits when
Classic voicemail
Usually free with your telco — but loses around 80 percent of callers. Only makes sense as a bare-minimum solution for a private line.
Mobile forwarding
Ensures reachability but drags every routine question into your private life. Works for a solo operator with few calls — does not scale as the team grows.
rednea as the voicemail alternative
Answers every call, handles standard questions on the spot, captures callbacks in a structured way, and schedules. From CHF 90/month — cheaper than the hours you spend today on unstructured voicemail messages.
Data hosted in Switzerland
All call data and transcripts are stored in Switzerland. No customer data leaves Switzerland persistently. FADP and revFADP compliant.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- Swiss German + 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Industries using this
For Swiss law firms
rednea is an AI phone assistant that qualifies first-contact enquiries at Swiss law firms, routes clients to the responsible lawyer, and books consultations — without providing legal advice. FADP and revFADP compliant, with data hosted in Switzerland and FDPIC-compliant AI disclosure.
For Swiss fiduciary firms and accountants
rednea is an AI phone assistant that answers client calls at Swiss fiduciary firms 24/7, responds to standard questions about deadlines and documents, books appointments in your calendar, and routes complex matters to the responsible accountant — FADP-compliant with data hosted in Switzerland.
For plumbers, electricians, carpenters, painters and more
rednea is an AI phone assistant that answers calls at Swiss trades businesses 24/7, routes emergencies like burst pipes or heating failure to your on-call number immediately, captures quote requests with structure, and books site visits in your calendar — FADP-compliant with data hosted in Switzerland.
For Swiss notary offices
rednea is an AI phone assistant that handles notarisation enquiries at Swiss notary offices, books appointments, reports document status, and routes complex matters to the notary — FADP-compliant, with Swiss data hosting, and without providing legal advice.
Frequently asked
What SMBs need to know before moving from voicemail to rednea
What does rednea cost compared to voicemail?
Voicemail is usually bundled free with Swisscom, Sunrise, and Salt — seemingly free. In reality it costs you every lost call (at a ~80 % hang-up rate). rednea starts at CHF 90/month with 300 minutes. One won job per month pays it back several times over for most SMBs.
How is rednea different from an IVR or phone menu?
A classic IVR ("press 1 for sales, 2 for support") annoys callers and resolves nothing. rednea has a real conversation, understands open questions, and answers them directly. No button pressing, no rigid menu — your caller speaks as if to a receptionist.
When is simple mobile forwarding better?
If you are a solo operator with very few calls per day and enjoy handling routine questions yourself. The moment you sit in client meetings, work in the field, or build a team, rednea is both more economical and more professional.
Can we use rednea as overflow only?
Yes. Keep routing the main number to your team, and only forward "unavailable" or "busy" to rednea. rednea then answers only when voicemail would have kicked in — intercepting exactly the calls you lose today.
What happens to our current voicemail greeting?
rednea replaces it with a professional greeting in your company name and style; a template is included. In the standard greeting, the assistant introduces itself as your business’s digital assistant. You write the greeting, so keep that notice in it.
What if a caller insists on speaking to a human?
rednea offers to schedule a callback or can warm-transfer live to a stored number (office colleague, manager). You define the rules — for instance "forward emergencies immediately, everything else callback".
Can rednea answer outside business hours?
Yes — that is the main advantage over voicemail. rednea is available 24/7, correctly handles questions like "are you open right now?", and schedules callbacks into your business hours. No more losing leads who call in the evening or on weekends.
Further reading
Combox und Voicemail: Warum Sie Kunden verlieren
Anrufbeantworter Alternative Schweiz: 85% hinterlassen keine Nachricht auf Combox oder Voicemail. Was zwischen Mailbox und Empfangskraft möglich ist.
Vom Anrufbeantworter zur KI-Telefonassistenz
Anrufbeantworter vs. KI-Telefonassistenz: So gelingt der Umstieg in 15 Minuten. Praxisanleitung für Schweizer KMU mit Tagesablauf und ehrlichen Antworten.
24/7 erreichbar ohne Nachtschicht: 5 Wege für KMU
24/7 erreichbar als Schweizer KMU: 5 Ansätze von Mobilweiterleitung bis KI-Telefonassistent. Mit Kostenvergleich und Entscheidungshilfe.