Your calls, answered professionally —
from CHF 90/month.
Traditional answering services put humans in a call centre and bill per call, during office hours. rednea answers your calls with AI: around the clock, understands Swiss German, books appointments directly in your calendar, and transfers urgent calls immediately. At a flat price.
What is a phone answering service?
A phone answering service takes business calls on your behalf so no customer is lost. Traditional providers use call-centre staff; an AI answering service like rednea answers instantly, around the clock — and books appointments itself.
The category, honestly compared
Human or AI: where traditional answering services hit their limits
Per-call pricing punishes growth
Traditional services charge a base fee plus a price per call or minute. The month your marketing finally works is the month with the highest bill. A flat price resolves the conflict between growth and cost.
Base fee + per-call charges add up fast
Office-hours coverage — exactly when you’re reachable anyway
Many answering services cover business hours; evenings, weekends, and holidays cost extra or aren’t offered. Yet out-of-hours is precisely where most calls are lost.
Off-hours cost extra — or are missing
External agents, shallow answers
An agent juggling dozens of client accounts can take a note — but rarely answer your pricing question, check your calendar, or book the appointment. The customer still waits for a callback.
Taking a note ≠ issue resolved
The AI alternative
What rednea does differently
24/7 included, no surcharge
Nights, weekends, public holidays — same flat price. The AI has no shifts, so off-hours coverage is the default, not a premium tier.
Answers and books, not just notes
rednea knows your services, prices, and hours, sees your calendar live, and books during the call. The caller hangs up with a confirmed appointment — not “someone will call you back”.
Understands Swiss German, answers multilingually
rednea understands callers from Bern, Zurich, or Valais — and answers in Swiss German dialect, French, Italian, English, or Spanish. A multilingual reception team at this price does not exist.
Swiss data hosting, CHF 90 flat
Persistent data stays in Switzerland, FADP-compliant with a data processing agreement. 300 minutes included, cancel monthly, no minimum term.
Live in hours
How to set up your answering service
Tell rednea about your business
Services, prices, opening hours, most common questions — and what counts as urgent. That becomes your script: yours, not a generic one.
Connect your calendar
Google Calendar or Microsoft 365. rednea sees free slots in real time and books without double-bookings.
Activate call forwarding
Standard forwarding via Swisscom, Sunrise, or Salt — always, when busy, or when unanswered. No number change, reversible any time.
Test call, then go live
Call your own number, test your scenarios, adjust the answers. Most businesses go live the same day.
Typical call scenarios
An answering service that actually resolves calls
Price question becomes a booking
A traditional service would note “caller asked about prices”. rednea answers the question and turns the call into an appointment.
Reschedule on a Sunday evening
Reschedules happen at any hour. Handled instantly, calendar updated, slot freed for someone else.
Caller who wants a human
Transparent escalation: whoever wants a human gets one — with full context handed over.
Swiss hosting and data protection
Professional on the phone, clean on data
Data stays in Switzerland
Persistent data is hosted in Switzerland, FADP-compliant, with a data processing agreement, encryption in transit and at rest, and configurable retention periods.
Understands Swiss German
Your callers speak dialect — rednea understands them. Answers come in Swiss German dialect or the caller’s language: French, Italian, English, Spanish.
Transparent AI disclosure
In the standard greeting, the assistant introduces itself as your business’s digital assistant. You write the greeting, so keep that notice in it. A caller who asks for a person is transferred or gets a callback, by your rules.
No voice profiles, no biometrics
rednea creates no voiceprints. Call recording is on by default; you can switch it off for the whole business or per assistant. Transcripts are encrypted and deleted on your schedule.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- Swiss German + 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Frequently asked
Answering service Switzerland — human vs AI
What is the difference between a traditional answering service and rednea?
A traditional answering service routes your calls to call-centre staff — usually during office hours, billed per call or minute on top of a base fee. rednea answers instantly with a natural voice, works 24/7 at a flat price, answers from your own script, and books appointments directly in your calendar. Complex or sensitive conversations remain a human matter — rednea transfers those to you instead of handling them itself.
How much does an answering service cost in Switzerland?
Traditional providers typically charge CHF 200–650 per month depending on call volume, often with per-call fees on top. rednea costs a flat CHF 90 per month with 300 minutes of talk time included — no activation fee, no per-call rates, cancel monthly, with no minimum term.
Does rednea understand Swiss German?
Yes. rednea understands Swiss German dialects — from Bern to Zurich to Valais — and answers in Swiss German dialect or the caller’s language: French, Italian, English, or Spanish. For businesses in Romandy or Ticino, multilingualism is built in, not an add-on.
Do I keep my phone number?
Yes. rednea works via standard call forwarding on your existing line — with Swisscom, Sunrise, or Salt. No porting, no number change; forward always, only when busy, or only when unanswered, and reverse it at any time.
Where is the data stored?
Persistent data is hosted in Switzerland and processed in compliance with the Swiss FADP, with a data processing agreement and encryption. The standard greeting has the assistant introduce itself as your business’s digital assistant, no voice profiles are created, and transcripts are deleted per your settings.
What happens when the AI can’t answer a question?
rednea never improvises. It either connects the call to your team — immediately for urgent topics — or takes a structured message with name, number, and concern, delivered by email or text. Your team calls back with full context.
Further reading
Telefonservice vs KI-Telefonassistent: Was lohnt sich?
Telefonservice Schweiz Kosten vs KI-Telefonassistent: Ehrlicher Vergleich bei 50, 100, 200 und 300 Anrufen/Monat. Mit Migrationspfad für KMU.
Kosten einer Empfangskraft in der Schweiz: Die Vollkostenrechnung 2026
Empfangskraft Kosten Schweiz 2026: Vollkostenrechnung mit Lohn, Sozialabgaben, Arbeitsplatz, Ausfällen. Plus KI-Alternative im direkten Vergleich.
Swisscom Combox: einrichten, abhören, ändern
Swisscom Combox einrichten, abhören und Ansage ändern: alle Schritte, GSM-Codes für die Klingeldauer, Nutzung im Ausland, Kosten und Lösungen für häufige Probleme.
Your answering service starts today.
Live in hours, your number stays, cancel monthly. No minimum term.
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