A new patient dials.
Someone answers.
Over 70 percent of new patients contact your practice by phone — even when online booking is available. Anyone who reaches voicemail at 2:10 pm calls the practice three streets down. rednea handles booking and emergency triage.
What is rednea for dental practices?
rednea is an AI phone assistant that answers calls in Swiss dental practices 24/7, books appointments by treatment type, and routes emergencies instantly — FADP-compliant with data hosted in Switzerland.
The structural availability problem
Why dental practices lose new patients on the phone
Peak call hours = peak treatment hours
Your busiest call windows coincide with peak treatment density. Between 8–10 am and 1:30–3 pm the whole team is chairside — and in a typical practice with dentist, hygienist, and one or two assistants, nobody is dedicated to reception.
25–35 calls/day, 40 % missed
One missed call = lifetime revenue gone
Dental patient lifetime value is CHF 12,000–30,000 over ten years. Five missed new-patient enquiries per week cost CHF 40,000–100,000 in annual revenue. Whoever hangs up calls the practice three streets down.
CHF 40–100k lost per year
Cancellations reach the practice too late
A patient who wants to cancel reaches nobody during treatment — and then simply does not come. The chair stays empty, although another patient would gladly have taken the slot.
What changes
How rednea works in your dental practice
100 % availability
Over lunch, after closing, during treatment: every call is answered — competently, politely, with an appointment or a structured callback request.
Appointments by treatment type
rednea distinguishes check-up (30 min), hygiene (60 min), pain emergency (15 min), new-patient exam (45 min) and aesthetic consultation (30 min), and books the right slot directly in your calendar.
Emergency triage that keeps its promises
"Knocked-out tooth", "severe bleeding", "facial trauma" — clearly defined scenarios trigger an instant transfer to your mobile. Everything else is booked or logged.
Set up in 30 minutes
How we set rednea up for your practice
Greeting & appointment types
We configure greeting, treatment catalogue, and slot durations: check-up, hygiene, emergency, new patient, aesthetic — each with correct duration and priority.
Connect your calendar
Integration with Google Calendar, Outlook, or your practice software via iCal/API. rednea sees slots in real time — no double-bookings.
Emergency routing & billing FAQs
Define keywords for instant escalation. Configure standard answers on insurance (basic/supplementary/SUVA), self-pay rates, and hygiene pricing.
Test call & go-live
You call your own number, test scenarios (new patient, pain emergency, reschedule, pricing question) and go live. From that moment, no call is lost.
Typical call scenarios
How rednea handles dental calls in practice
Acute emergency — knocked-out tooth
Clear emergency triage with instant transfer. rednea does not give clinical advice, but gives the single correct next step.
New patient looking for a check-up
New-patient intake in a single call: correct slot length, structured contact data, insurance logged. Zero lost calls.
Check-up plus hygiene pricing
«We're an SME, so we need to keep costs tight but still provide a good patient experience while respecting data protection laws. I'm very happy to have found rednea, as it ticks all the right boxes. On top of that, their team has been extremely supportive.»
Sergio LegrantCOO, start.physioFADP, revFADP and patient trust
Why rednea is the right partner for dental practices
Health data hosted in Switzerland
Dental data is specially protected under Art. 5 FADP. All persistent data (contacts, transcripts, summaries) sits in Switzerland..
Insurance & billing sensitivity
rednea captures basic insurance, supplementary plans, and SUVA/DI cases in a structured form but does not give binding billing advice. Complex cost questions go to the practice manager — cleanly logged.
FDPIC-compliant AI disclosure
In the standard greeting, the assistant introduces itself as your practice’s digital assistant. You write the greeting, so keep that notice in it. A caller who asks for a person is transferred or gets a callback, by your rules.
No voice ID, no biometrics
rednea does not build voice profiles. Transcripts are encrypted at rest and deleted per configurable retention windows.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- Swiss German + 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For practices, law firms, tradespeople, and salons
rednea is an AI phone assistant that takes incoming calls, checks available slots in your calendar, proposes matching time windows, books the appointment straight into your calendar, and sends you a summary — multilingual, 24/7, and FADP-compliant.
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
Four national languages, Swiss German, English
rednea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
Frequently asked
What dentists need to know before using rednea
Do patients accept an AI phone assistant in dentistry?
Experience shows: the vast majority accept the assistant as long as it answers competently and communicates transparently. What matters is not who picks up but that someone picks up. A friendly AI assistant that books instantly scores better than a busy tone or voicemail. Patients who explicitly want a human are transferred to your assistant at any time — if available, or captured as a prioritised callback request.
Can rednea distinguish between check-up, hygiene, and emergency?
Yes. Based on the caller's description, rednea decides whether to book a check-up (30 min), hygiene (60 min), pain emergency (15 min), new-patient first exam (45 min), or aesthetic consultation, and picks the right duration. "I have had tooth pain for three days" leads to a short-notice emergency slot, "I have not been in three years" to a longer first exam.
How does emergency transfer work for trauma?
You define scenarios that trigger an instant transfer: knocked-out tooth, severe bleeding, oral trauma, major swelling. rednea connects the caller directly to your mobile, no detour. If nobody is reachable, the assistant points to the dental emergency unit. rednea never gives clinical judgements.
Is rednea FADP-compliant for patient data?
Yes. Dental data is specially protected under Art. 5 FADP. All persistent patient data is hosted in Switzerland. The revised FADP and the GDPR are fully respected. We support you through the recommended Data Protection Impact Assessment.
Does rednea work with our practice software?
rednea integrates via calendar interfaces with common practice management systems — Google Calendar, Microsoft 365, and most dental practice software via iCal or API. We clarify the integration in the kick-off call. If no direct connector exists, the workflow runs reliably via Google Calendar or Outlook — no double-bookings.
Does rednea speak Swiss German and French?
Yes. rednea understands Swiss German in all dialects and replies in Swiss German dialect, or in High German on request. Plus French, Italian, English, and Spanish. For practices in Romandy, Ticino, or with international patients, this is decisive.
What if a patient explicitly does not want AI?
In the standard greeting, the assistant introduces itself as your practice’s digital assistant; you write the greeting. If the caller prefers to speak to a human assistant, rednea transfers immediately — if someone is reachable — or captures a prioritised callback request with their concern. Your team receives the summary on mobile or by email and can call back in a targeted way.
Further reading
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