Support
Support centre
Guides and answers to help you get the most out of rednea.
Book appointments without an email address (Cal.com)
Not every caller has an email address. With one small setting in Cal.com, a phone number is enough — so your assistant books appointments even without an email.
Cancel your subscription: how it works
How to cancel your rednea subscription: in the dashboard through the Stripe customer portal, or by email. No minimum term, cancel at any time to the end of the month.
Choosing the right voice for your assistant
How to pick the right one of 30 voices for your rednea assistant — with tips on tone, language and a test call before you go live.
Connect your calendar to rednea (Cal.com + Google or Outlook)
Complete step-by-step guide with pictures: create a Cal.com account, connect your calendar, set up appointment types, generate an API key and add it to rednea so your assistant books appointments.
Connect your existing number to rednea (call forwarding)
Keep your business number and forward unanswered calls to rednea with call forwarding. Guide with the GSM code for Swisscom, Sunrise and Salt.
Does the assistant understand Swiss German?
Yes. Swiss German is one of the languages your rednea assistant speaks. How to set the dialect, how the assistant sounds and how multilingual calls work.
Getting started: a tour of your rednea dashboard (with video)
The walkthrough for new customers: log in, review your calls, set your greeting and system prompt – shown in the video and written out step by step below.
How the assistant answers calls
What happens when you can't pick up: your rednea assistant greets the caller, clarifies their request, takes a message, transfers the call if needed and sends you a summary straight away.
Pricing & minutes: what rednea costs
The rednea Basic plan costs CHF 90 per month and includes 300 minutes. Cancel monthly, no minimum term. What happens when the minutes are used up.
Setting up instructions for your assistant (system prompt)
How to tell your rednea assistant how to behave on the phone: greeting, system prompt, variables and the information to collect — with an example.
Transfer calls to a person
How your rednea assistant puts callers through to you or your team: add destinations with a number and a rule, set a default destination and know what happens when nobody picks up.
Try rednea before you start: your personal demo
rednea has no trial period. Instead, you build a personal demo from your website in a few minutes and talk to your own assistant before you take out a subscription.