The AI receptionist
that never lets a call ring out.
At the front desk, the phone always rings at the wrong moment: when someone is at the counter, over lunch, after closing. rednea takes over the phone side of reception. It answers in your business name, gives information, books appointments into your calendar and puts the call through to the right person. Your team looks after the people in front of them.
What is an AI receptionist?
An AI receptionist is a voice assistant that handles a business’s phone reception: it answers, understands the request in plain speech, gives information, books appointments and routes the call. Unlike a phone menu, the caller simply talks, with no keypad options.
The front-desk dilemma
Why phone reception overflows at the front desk
The person at the counter or the caller: you have to choose
A receptionist cannot talk to two people at once. If she answers, the person in front of her waits. If she does not, the caller gets voicemail, and a new customer often just dials the next number.
Lunch, evenings and Saturdays go unanswered
Reception hours rarely cover the moments when customers prefer to call: on their break, after work, on Saturday morning. A second position for those hours is expensive and under-used.
Off-peak hours not covered
Multilingual callers need a multilingual team
In Switzerland, part of every caller base speaks French, English or Italian. A receptionist who handles four languages well is hard to find, and holiday cover is harder still.
What changes
A phone reception that is always staffed
Every call is answered
rednea picks up within seconds, in your business name, also when the front desk is already on the phone. Callers no longer end up on voicemail.
Appointments booked during the call
rednea sees your availability in Google Calendar or Microsoft 365 in real time and books the slot during the call. The appointment goes into your calendar, and you get the call summary.
The call reaches the right person
You decide who gets which kind of call. rednea understands the request and transfers it, or takes a structured message if nobody is free.
German, French, Italian, English
rednea answers in the caller’s language and understands Swiss German. Spanish is included too, at no extra cost.
Live within hours
How to set up your AI receptionist
Describe your reception
Opening hours, address, services, prices, frequent questions and transfer rules. What your receptionist says every day becomes the basis of the assistant.
Connect your calendar
Google Calendar or Microsoft 365. Other calendar or practice software is connected on request.
Turn on call forwarding
Your number stays yours. Forward always, when busy or on no answer, with Swisscom, Sunrise or Salt. Your front desk can keep answering first.
Test call and go live
Call your own number, test your scenarios and adjust the answers in the dashboard. Changes apply from the next call.
Typical conversations
What phone reception sounds like with rednea
A call while the front desk is busy
The receptionist stays with the customer at the counter. The new customer has an appointment.
Putting the call through to the right person
No keypad menu: the caller says what they want, rednea transfers by your rules.
A call in French after closing
rednea switches to French without the caller asking, even at 8 pm.
Swiss hosting and data protection
Reception is the first impression. So is data handling.
Stored data stays in Switzerland
Contact details, transcripts and summaries are hosted in Switzerland, compliant with the Swiss FADP, with a data processing agreement and encryption.
Your greeting, your rules
You write the greeting yourself, for example with a note that a digital assistant is answering. If the caller prefers a person, rednea transfers the call or notes a callback request, by your rules.
No invented answers
rednea only answers with what you have set up. A question without a prepared answer is noted and passed on, not improvised.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- Swiss German + 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related pages
Where to go next
Switchboard
When the main job is routing calls to the right person: the external AI switchboard.
Telephone secretariat
Messages, appointments and callbacks at a flat monthly price instead of per call.
AI answering machine
Replace voicemail with an answering machine that picks up, answers and books instead of recording.
FAQ
AI receptionist — common questions
Does an AI receptionist replace my receptionist?
No, it takes load off her. In-person reception, sensitive cases and anything that needs judgement stay human. rednea answers when the front desk is busy, on a break or closed. With forwarding on no answer, your team still picks up first, and rednea only takes the calls that would otherwise be missed.
What is the difference between an AI receptionist and a virtual receptionist?
A classic virtual receptionist service forwards your calls to people in a call centre, usually during office hours and billed per call. An AI receptionist answers itself, around the clock, at a flat price, and books appointments straight into your calendar.
How is it different from a phone menu (IVR)?
A phone menu makes callers pick from options (“press 1, press 2”). An AI receptionist simply asks what they need and understands the answer. It can give information and book appointments, not only route.
Does the AI receptionist understand Swiss German?
Yes. rednea understands Swiss German dialects and answers in German, French, Italian, English or Spanish, depending on the caller.
Do I keep my phone number?
Yes. rednea works through the standard call forwarding of your line with Swisscom, Sunrise or Salt. No porting, no new hardware. You can switch forwarding off at any time.
How long does setup take?
The basic setup takes about 30 minutes, and we do it with you. Most businesses are live the same day.
Your reception answers from today.
Live within hours, keep your number, cancel any month. No setup fee.
Get started