One call. One language.
Always the right answer.

rednea understands High German, Swiss Standard German, all common Swiss dialects (Zurich, Bern, Basel, Lucerne, Valais, Eastern Swiss German), French (including Suisse romande), Italian (including Ticino varieties), English, and Spanish. For very regional varieties such as Valaisan German we fine-tune during onboarding.

Fully automatic. rednea starts with a bilingual greeting (e.g. "Grüezi, bonjour") and identifies the language from the first answer. From there the entire call continues in the detected language. No IVR menu, no key press, no waiting.

Quality is near-equivalent in DE, FR, and EN, very good in IT and ES. For strongly dialectal Swiss German we combine multiple models fine-tuned for Switzerland. We measure comprehension per language and iterate where needed.

rednea politely asks again in the detected language ("Sorry, could you repeat that?"). If uncertainty persists after two tries, rednea hands over to a human on your team and passes the transcript — so the caller is not trapped in a loop.

The underlying models are trained on global language varieties. Accents from Germany, Austria, France, Italy, UK, USA, and India are reliably recognised. Edge cases — very strong dialects — trigger the escalation fallback.

Yes. You define the escalation path per language: French calls to Madame Pellet, Italian to Signore Rossi, English to the hotline group. The mapping is fully configurable.

Yes. If the customer has called before and their language was detected, rednea stores the preference. On the next call, rednea greets directly in the preferred language — feels personal, saves time.

Yes. rednea is built for all of Switzerland. Italian calls from Ticino, French from Romandy, and German from the German-speaking region all run equivalently. Hosting is in Switzerland, phone numbers are available nationwide.