The phone rings.
Both hands stay on the patient.
During 25–50-minute treatment blocks, interrupting is not an option. 30 to 50 percent of calls are lost in that window. rednea answers every call, captures prescriptions and books appointments — FADP-compliant with Swiss hosting.
What is rednea for physiotherapy practices?
rednea is an AI phone assistant that answers calls in Swiss physiotherapy practices 24/7, captures medical prescriptions, books first and follow-up appointments with the right duration, and answers insurance questions — FADP-compliant.
The structural problem
Why physiotherapy practices are hard to reach
Treatment blocks = no interruptions possible
A physiotherapy session lasts 25 to 50 minutes — both hands on the patient. Picking up the phone mid-shoulder-mobilisation compromises treatment quality and trust. The five minutes between patients are for documentation, not callbacks.
25–50 min blocks without pause
Lean teams, rarely a dedicated front desk
A typical Swiss physio practice has two to four therapists. A receptionist? Mostly part-time, often mornings only, frequently not at all. The owner runs admin, accounting, and phone herself — between sessions.
Mostly zero dedicated reception
Lost prescriptions = CHF 800–2,000 per patient
A typical prescription series is 6–9 sessions at CHF 50–130. Including follow-up prescriptions, the annual value of a new patient is CHF 800–2,000. Three missed new-patient calls per week = CHF 80,000–200,000 annual revenue loss.
CHF 80–200k/year at risk
What changes
How rednea works in your physio practice
Every call answered
Even with both hands on the patient. Available 24/7 — new patients with a prescription get an appointment instantly, instead of calling a competitor.
Appointments with prescription intake
rednea captures name, date of birth, number of sessions, treated area, and insurance (basic/supplementary/SUVA/DI) in a structured form and books first or follow-up appointment with the right duration.
FADP-compliant with Swiss hosting
Health data is specially protected under Art. 5 FADP. Persistent data stays in Switzerland.
Set up in 30 minutes
How we set rednea up for your physio practice
Service portfolio & greeting
We capture your services (manual therapy, sports physio, lymph drainage, pelvic-floor therapy etc.), opening hours, and define your greeting.
Prescription flow & appointment types
We configure the flow for new patients with a prescription: number of sessions, insurance, treated area. First appointments get a longer slot automatically.
Calendar & practice software
Integration with Google Calendar, Outlook, or your practice software. For multi-site practices, we configure site-specific greetings and calendars.
Urgency routing & go-live
Keywords for instant transfer (acute pain after session, fall, accident). Test call, fine-tuning, activation — no number change, no IT skills required.
Typical call scenarios
How rednea handles physio calls in practice
First appointment with medical prescription
New-patient intake in a single call: structured prescription data, correct first-appointment slot, insurance captured. No callback loop.
Basic insurance question
rednea gives general information but never binding billing advice. Complex cases are cleanly passed to the practice manager.
Rescheduling an appointment
«We're an SME, so we need to keep costs tight but still provide a good patient experience while respecting data protection laws. I'm very happy to have found rednea, as it ticks all the right boxes. On top of that, their team has been extremely supportive.»
Sergio LegrantCOO, start.physioFADP, revFADP and professional confidentiality
Why rednea is the right partner for physio practices
Health data hosted in Switzerland
Physiotherapy data is specially protected under Art. 5 FADP. All persistent data (contacts, transcripts, summaries, prescription info) sits in Switzerland. .
Prescriptions & insurance captured cleanly
rednea records prescription data in a structured form (sessions, diagnosis, prescribing doctor). Details on basic, supplementary, SUVA, or DI are captured without binding billing advice — details handled by your team.
FDPIC-compliant AI disclosure
In the standard greeting, the assistant introduces itself as your practice’s digital assistant, as FDPIC guidance asks. You write the greeting, so keep that notice in it. A caller who asks for a person is transferred or gets a callback, by your rules.
No voice ID, no biometrics
rednea does not build voice profiles. Transcripts are encrypted at rest and deleted per configurable retention windows. Subprocessor list published transparently.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- Swiss German + 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For practices, law firms, tradespeople, and salons
rednea is an AI phone assistant that takes incoming calls, checks available slots in your calendar, proposes matching time windows, books the appointment straight into your calendar, and sends you a summary — multilingual, 24/7, and FADP-compliant.
For law firms, agencies, consultants, and trades
rednea is an AI phone assistant that answers prospect calls 24/7, qualifies them by industry, budget, timeline, and concrete need, answers simple questions directly, and hands the qualified lead over to the right account owner on your team.
Four national languages, Swiss German, English
rednea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
Frequently asked
What physio practice owners need to know before using rednea
Is rednea FADP-compliant for physiotherapy practices?
Yes. Physiotherapy data is classified as specially protected personal data under Art. 5 FADP. All persistently stored data (contacts, transcripts, summaries, prescription info) sits in Switzerland. Processing during the call is FADP-compliant. Call recording is on by default; you can switch it off for the whole practice or per assistant. Every provider involved is listed openly at [rednea.ch/subprocessors](/subprocessors). The revised FADP (effective 1 September 2023) and the GDPR are fully respected. We support the recommended Data Protection Impact Assessment.
Can rednea distinguish between first and follow-up appointments?
Yes. rednea asks whether the patient is already in treatment or new. First appointments automatically get a longer slot because the initial assessment takes more time. Follow-up appointments are booked in the regular 25- or 30-minute rhythm. This prevents bottlenecks and delays in the daily schedule.
What happens when someone calls with a complex prescription?
rednea captures the prescription data in a structured form (sessions, diagnosis, prescribing doctor, area) and books the appointment pending review by your practice. You get the summary directly and can adjust the appointment if needed. rednea never makes clinical decisions — neither on indication nor treatment.
Does rednea work for practices with multiple sites?
Yes. For each site we configure separate greetings, opening hours, and calendars. rednea detects which number was called and answers site-specifically. This is how practice networks with multiple Aarau, Zurich, or Lausanne sites operate under one roof.
Do older patients cope with an AI assistant?
Physio practices have a high share of older patients, especially with back, hip, and knee issues. Experience shows: patients over 70 cope well, because rednea holds a natural conversation, asks simple questions, and replies clearly. Those who prefer direct contact are transferred to a therapist at any time or queued as a prioritised callback.
Does rednea work with our practice software?
rednea integrates via calendar interfaces with most physio practice software products — Google Calendar, Microsoft 365, plus products with iCal/API endpoints. We clarify the integration in the kick-off call. If no direct connector exists, the workflow runs reliably via Google Calendar or Outlook — without double-bookings.
Does rednea also speak French or Italian?
Yes. rednea understands Swiss German in all dialects and replies in Swiss German dialect, or in High German on request. Additionally: French, Italian, English, and Spanish. For physio practices in Geneva, Lausanne, Lugano, or with international clientele this is decisive.
Further reading
Physiotherapie: Erreichbar trotz Behandlung
KI-Telefonassistent für Physiotherapie-Praxen: Termine buchen, No-Shows reduzieren, Verordnungen klären. DSG-konform, in 5 Schritten eingerichtet.
Terminvereinbarung per KI-Telefon: So klappt es
KI-Telefonassistent bucht Termine automatisch: 8-Schritte-Ablauf, Kalenderintegration, Bestätigung im Gespräch und einfaches Absagen für Schweizer KMU.
Saisongeschäft: Erreichbar ohne Temporärpersonal
Saisonale Schweizer KMU bewältigen Anrufspitzen ohne Temporärpersonal. KI-Telefonassistent als flexible Lösung, pausierbar in der Nebensaison.
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