The animal needs help now.
You are in surgery.
Swiss small-animal practices receive 70 to 120 calls per day — routine appointments, vaccination questions, food and medication queries, real emergencies. While you operate or treat, every third call is missed. rednea answers calls 24/7, triages emergencies by severity, books appointments straight in your calendar, and escalates urgent owners to your team immediately — FADP-compliant, with Swiss data hosting.
What is rednea for veterinary practices?
rednea is an AI phone assistant that answers calls in Swiss veterinary practices 24/7, books appointments, and triages emergencies by symptoms — medical judgement stays exclusively with the vet. FADP-compliant with Swiss data hosting.
The reality with dog, cat, mouse
Why the phone is especially tricky in vet practices
Surgery in progress, phone rings — and it matters
While the vet is in surgery, a dog owner calls: her dog ate a chocolate bar. Poisoning or harmless dose? Without human triage, the call is lost — or an emergency lands on voicemail.
Up to 30% missed calls during OR hours
Vet assistants juggle reception, cash desk, lab, and phone
Assistants take in animals, ring up, prep samples, assist treatment. The phone is the fifth task. At peak times, patients at the counter suffer — or calls go missed.
Routine questions block the line
Opening hours, vaccination appointments, food orders, questions about a check-up: the same questions come in again and again. The vet nurse answers each one between two patients — and the next call is already ringing.
After-hours emergencies need clear triage
Sunday evening, dog vomited — vet hospital or wait until Monday? Without 24/7 reachability you lose emergencies to competitors or leave owners stranded.
What changes
How rednea relieves your veterinary practice
Every call reaches someone
rednea picks up calls in parallel to surgery time — also between noon and 2 pm and after 6 pm. No voicemail, no lost first contacts.
Emergency triage by defined symptoms
Keywords like "breathing heavily", "bleeding heavily", "ate chocolate", "trauma", or "cannot stand up" trigger immediate handover to your on-call number. Veterinary judgement stays 100% with you.
Appointments straight into your calendar
Routine check-ups, vaccinations, neutering, dental: rednea sees your availability and books appointments straight into the calendar — without an assistant callback.
Set up in 30 minutes
How we configure rednea for your veterinary practice
Kick-off & practice profile
We capture animal types (small, large, exotic), consultation hours, on-call rules, top call types, and the routine-to-emergency ratio.
Triage scripting
We define emergency keywords per animal type (dog/cat/horse) and escalation paths — when to ring the practice mobile, when to refer to vet hospitals (Tierspital Zürich, Bern, Basel).
Calendar and practice software integration
Connect Vetera, easyVET, GePraxis, or your existing system via calendar interfaces. Call forwarding via Swisscom, Sunrise, or Salt.
Test call & go-live
You run live emergency and routine scenarios. After fine-tuning we go live. Scripts and escalation paths can be edited any time.
Typical call scenarios
How rednea handles owner calls
Suspected poisoning — chocolate
Suspected poisoning triggers immediate escalation. rednea makes no treatment recommendation — it routes to the competent point of contact.
Routine cat vaccination
Most frequent call type. rednea books the appointment directly in the calendar.
Moving a follow-up check
rednea takes reschedules and cancellations around the clock and enters them straight into the calendar.
Animal welfare, data protection, and accountability
Why rednea is the right partner for veterinary practices
No veterinary judgement by AI
rednea makes no diagnosis, no therapy decision, no animal-welfare assessment. On uncertainty: immediate escalation to your team. Accountability stays with the vet.
FADP-compliant for owner and animal data
Owner data, animal identification, and treatment history sit in Switzerland with Swiss hosting. Transcripts are encrypted with configurable retention.
FDPIC-compliant AI disclosure
In the standard greeting, the assistant introduces itself as your practice’s digital assistant. You write the greeting, so keep that notice in it. A caller who asks for a person is transferred or gets a callback, by your rules.
Emergency path to vet hospitals
For emergencies outside your on-call hours, we configure the emergency numbers of Tierspital Zürich, Bern, Basel — no animal is sent away without a contact point.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- Swiss German + 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For practices, law firms, tradespeople, and salons
rednea is an AI phone assistant that takes incoming calls, checks available slots in your calendar, proposes matching time windows, books the appointment straight into your calendar, and sends you a summary — multilingual, 24/7, and FADP-compliant.
For plumbing, heating, IT, veterinary, property management, locksmith
rednea is an AI phone assistant that takes incoming emergency calls 24/7, judges urgency against defined triage criteria, handles routine questions itself, and escalates real emergencies in a structured way to the on-call — by SMS, phone, Teams, or Slack.
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
Frequently asked
What vets need to know before using rednea
Does rednea triage animal emergencies correctly?
rednea triages on configured keywords and predefined symptom categories — not on its own veterinary judgement. In doubt (e.g. unclear symptom description) rednea always escalates to your team. Accountability for medical assessment stays 100% with the vet.
What happens if an emergency comes in after hours?
rednea distinguishes on-call time from pure outside-of-hours time. Emergency in on-call time: immediate handover to on-call number. Emergency outside on-call time: clear escalation to Tierspital Zürich/Bern/Basel or another emergency clinic you configured.
Does rednea work with Vetera, easyVET, or GePraxis?
rednea connects via calendar interfaces (iCal/API) to common veterinary practice software. Vetera, easyVET, and GePraxis support this. If a direct connector is missing, appointment booking runs reliably via Google Calendar or Microsoft 365.
Does rednea understand Swiss German and older owners?
Yes. rednea understands Swiss German in all dialects and replies in Swiss German dialect. For older owners — common in vet practices — natural conversation flow is what matters. Anyone who wants a human is transferred at any time.
Is rednea FADP-compliant for animal and owner data?
Yes. Owner and animal data are not "specially protected" under FADP like human health data — we still treat them with the same care. Persistent data in Switzerland, FDPIC-compliant AI disclosure.
Is rednea suitable for large-animal or equine practices too?
Yes. Emergency keywords and triage categories are configurable per animal type. For large-animal and equine practices with high emergency rates and farm visits, rednea is particularly valuable because the phone is rarely answered by the vet directly anyway.
What does rednea cost for an average small-animal practice?
From CHF 90/month with 300 minutes of call time. A practice where rednea handles 10–50 calls a day typically lands in the Professional tier. With no minimum term, you can try rednea risk-free.
Further reading
KI-Telefonassistent für Tierarztpraxen
KI-Telefonassistent für Tierarztpraxen: Notfälle erkennen, Termine nach Tierart buchen, emotionale Anrufer auffangen. Mit Schweizer Datenschutz und ROI-Rechnung.
DSG und KI-Telefonie: Was Sie wissen müssen
Das Schweizer DSG stellt eigene Anforderungen an KI-Telefonie. 6 Pflichten, persönliche Haftungsrisiken und Checkliste für DSG-konforme Anbieter.
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