Your team is with a patient.
rednea takes the call, discreetly.
People considering an aesthetic treatment often call only after long thought, and often in the evening. rednea answers questions with the information from your website, takes consultation requests with a callback number, passes questions after a treatment to your team as a message, and sends you every call as a summary by email.
What is rednea for aesthetic clinics?
rednea is an AI phone assistant for Swiss aesthetic medicine and plastic surgery practices. It takes consultation requests, answers questions with the information from your website, and gives no medical advice and no promises about results.
Everyday life in aesthetic medicine
Why enquiries at an aesthetic practice often go unanswered
Treatments and consultations need full attention
During a treatment or a consultation, nobody can take the phone. A quick “one moment, please” does not suit a practice where patients should feel in good hands.
First get informed, then decide
Some people first call just to get their bearings: Do you offer this? Which methods are there? Is it done at my age? If they reach only voicemail in the evening, many hang up without leaving a message.
Discretion is part of the service
Callers do not want to explain at length and expect the conversation to stay confidential. Questions after a treatment belong with your team, not on a sticky note at the front desk.
What changes
How rednea relieves your aesthetic practice
Calls answered, even during treatments
You decide when rednea picks up: only when the line is busy, during treatments, in the evening or at weekends. Your team stays with the patient in the room.
Consultation requests captured cleanly
rednea records name, treatment or topic of interest, preferred times and a callback number. With a connected calendar, rednea books free consultation slots directly.
Answers only from your website
Treatments offered, how the consultation works, price ranges, directions and opening hours: rednea answers only with what is on your website or what you store. Anything else is taken as a question for your team.
No medical advice, no promises
rednea does not judge which treatment suits someone and promises no results. Questions after a treatment go to your team as a message. In an emergency, rednea gives the number 144 or your emergency number.
In your patients’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your aesthetic practice
Capture your services and details
We take the details from your website: treatments, how the consultation works, price information, opening hours, address and directions. You add what is missing. What is not stored, rednea does not say.
Define consultations and messages
You decide which details rednea takes for a consultation and how questions after a treatment reach your team. A connected calendar is possible; a connection to your practice software is possible on request.
Greeting, emergencies and transfers
You set the greeting, the emergency number rednea gives and which calls rednea can put through to your team.
Call forwarding and go-live
You set up call forwarding with your phone provider. Your number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers calls at an aesthetic practice
First a question, then maybe an appointment
rednea answers the first question with your information and does not push. Anyone who wants an appointment leaves their name, good times and number. With a connected calendar, rednea books directly.
A question about price
rednea gives only the price information on your website or that you store. If there is none, rednea takes the question for your team.
A question after a treatment
Questions after a treatment go to your team as a message. rednea gives no medical assessment.
A discreet callback
rednea notes the callback time and the caller’s wishes. Your team sees them in the summary.
FADP, data in Switzerland
Why aesthetic practices can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Your patients’ calls are not used to train AI models. Call recording is on by default; you can switch it off.
Open about being a digital assistant
In the standard greeting, rednea introduces itself as your practice’s digital assistant. You decide the greeting.
You stay in control
Hours, answers and transfer rules are yours to adjust. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For practices, law firms, tradespeople, and salons
rednea is an AI phone assistant that takes incoming calls, checks available slots in your calendar, proposes matching time windows, books the appointment straight into your calendar, and sends you a summary — multilingual, 24/7, and FADP-compliant.
For law firms, agencies, consultants, and trades
rednea is an AI phone assistant that answers prospect calls 24/7, qualifies them by industry, budget, timeline, and concrete need, answers simple questions directly, and hands the qualified lead over to the right account owner on your team.
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
Frequently asked
What aesthetic practices and clinics want to know before they start
What does rednea cost an aesthetic practice?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
Does rednea give prices for treatments?
Only the price information on your website or that you store. rednea invents no prices and makes no quotes. For an exact price, rednea points to the consultation.
Does rednea advise on treatments?
No. rednea describes your services as they appear on your website. Which treatment suits someone and what it does is for your doctor to discuss in the consultation. rednea promises no results.
Some callers only want information. Is rednea any use?
Yes, because otherwise these calls end up on voicemail, where many hang up. rednea answers the first question with your information and offers a consultation. If the caller leaves a name and number, the summary tells you what they are interested in. You decide when rednea picks up.
How discreet is rednea?
Call logs, recordings and summaries are stored in Switzerland and are not used to train AI models. The subprocessors are listed publicly, you can switch recording off, and the summary goes only to the address you choose. The data processing agreement is on rednea.ch.
What happens with questions after a treatment?
rednea takes them as a message with name, treatment date, request and callback number. You decide whether rednea can put such calls through to your team. In an emergency, rednea gives the number 144 or your emergency number.
Can rednea book consultations directly?
With a connected calendar, rednea books free consultation slots during the call. Otherwise rednea takes the request with a callback number. A connection to your practice software is possible on request.
We already have a chatbot on our website. Can rednea use that knowledge?
rednea learns from your website and from documents you upload, for example as PDF or text. Content you wrote for a chatbot can be reused this way. A direct connection to an existing chatbot is possible on request.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. If a patient calls in English, rednea answers in English.
Further reading
DSG und KI-Telefonie: Was Sie wissen müssen
Das Schweizer DSG stellt eigene Anforderungen an KI-Telefonie. 6 Pflichten, persönliche Haftungsrisiken und Checkliste für DSG-konforme Anbieter.
Patientendaten & KI-Telefonassistent: Checkliste für Praxen
Fünf Prüffragen, mit denen Arzt-, Zahnarzt- und Physiopraxen den Datenschutz eines KI-Telefonassistenten prüfen: Serverstandort, Subprozessoren, AVV.
Sensible Gespräche: Mensch und KI am Telefon aufteilen
Trauerfall, Beschwerde, Diagnose bleiben beim Menschen. Wie ein KI-Telefonassistent die Routine übernimmt und dafür Zeit schafft. Mit Entscheidungsmatrix.
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