Sales, workshop and parts are all busy.
rednea takes the call.
The salesperson is on a test drive, the service advisor is handing over a car, the workshop is under a car: that is when someone calls about a wheel change, a warning light or a listing. rednea asks for vehicle, number plate, mileage and whether a courtesy car is needed, takes the callback number, and can put urgent calls through.
What is rednea for car dealerships?
rednea is an AI phone assistant for Swiss car dealerships. It takes workshop and sales requests with vehicle, number plate, mileage and callback number, answers common questions, books appointments in a connected calendar, and can put urgent calls through.
Everyday life at a dealership
Why the phone at a car dealership often goes unanswered
Most calls belong to the workshop
In the calls rednea answers for garages and dealerships, most are about the workshop: service, wheel changes, getting ready for the vehicle inspection, a warning light, a noise, a recall letter. Questions about cars for sale come after that. To call back, the workshop needs the same details every time: vehicle, number plate, mileage and whether a courtesy car is needed.
Everyone is with a customer
Salespeople are on test drives or in meetings, service advisors at vehicle drop-off and handover, the workshop at the cars. At reception, the phone rings while someone waits at the desk.
Callbacks that cross
The salesperson calls a buyer about a listing and does not reach them. An hour later the buyer calls back, and now the salesperson is on a test drive. Without a note, nobody knows afterwards who called about what.
What changes
How rednea relieves your dealership
Calls answered, even when everyone is busy
You decide when rednea picks up: only when the line is busy, at lunchtime, after closing, on Saturdays or around the clock. Your team stays with the customers on site.
Common questions answered
Opening hours of sales and workshop, address, brands, services, courtesy cars and wheel storage: rednea answers with the information from your website and what you add.
Every request for the right department
rednea asks what the call is about and records the right details: vehicle, number plate, mileage, request, whether a courtesy car is needed, name and callback number. The summary shows at a glance whether it belongs to sales, the workshop or parts.
Test drives and service appointments captured
rednea takes requests for test drives, service and wheel changes with a preferred date. With a connected calendar, rednea books the appointment directly.
In your customers’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your dealership
Capture your business and departments
We take the details from your website: opening hours of sales, workshop and parts, brands, services, wheel storage, address and parking. You add what is missing.
Set requests and appointments
You decide which details rednea records for each department, for example vehicle and number plate for the workshop. With a connected calendar, rednea books appointments directly. A connection to your dealer management system is possible on request.
Hours and transfers
You set when rednea answers and which calls rednea can put through, for example to sales or the workshop when a request cannot wait.
Call forwarding and go-live
You set up call forwarding with your phone provider. Your number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers calls for a dealership
Calling back after a missed call
rednea does not invent a reason for the call. The note with vehicle and callback number reaches sales, and the right salesperson gets back to you.
Is a car still available?
rednea makes no promise about availability. Sales calls back with the right answer.
Service appointment for the workshop
Vehicle, number plate, mileage, request and the need for a courtesy car arrive in the summary. The workshop calls back without having to ask everything again. With a connected calendar, rednea books the appointment.
Wheel change in season
rednea captures wheel change requests in full, also when customers bring their own wheels. Your team checks the storage, so nobody gets a wrong promise.
FADP, data in Switzerland
Why car dealerships can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Your customers’ calls are not used to train AI models. Call recording is on by default; you can switch it off.
Open about being a digital assistant
In the standard greeting, rednea introduces itself as your dealership’s digital assistant. You decide the greeting.
You stay in control
Hours, answers and transfer rules are yours to adjust. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For practices, law firms, tradespeople, and salons
rednea is an AI phone assistant that takes incoming calls, checks available slots in your calendar, proposes matching time windows, books the appointment straight into your calendar, and sends you a summary — multilingual, 24/7, and FADP-compliant.
For law firms, agencies, consultants, and trades
rednea is an AI phone assistant that answers prospect calls 24/7, qualifies them by industry, budget, timeline, and concrete need, answers simple questions directly, and hands the qualified lead over to the right account owner on your team.
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
Frequently asked
What car dealerships want to know before they start
What does rednea cost a car dealership?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
How does a request reach the right department?
rednea asks what the call is about and records the right details. The summary by email names the request, the vehicle, the callback number and whether it is for sales, the workshop or parts. rednea can put urgent calls through to the destinations you set, for example sales or the workshop.
Does rednea know which cars are available?
No. rednea cannot see your vehicle stock and makes no promise about availability. rednea takes the question with vehicle and callback number for sales. A connection to your dealer management system is possible on request.
Can rednea book test drives and service appointments?
Yes, when a calendar is connected. rednea then books the appointment during the call. Without a connected calendar, rednea takes a request with vehicle, preferred date and callback number.
We have a reception desk. Why would we need rednea?
rednea does not replace your reception. rednea only picks up when you decide: when the line is busy, when nobody is free, at lunchtime, on Saturday afternoon or after closing. Those are the calls that otherwise end up on voicemail or never get through.
Can rednea put appointments straight into our dealer management system?
Not as standard. We check on request whether your system has a suitable interface. Until then, rednea books in a connected calendar or takes the appointment request with all details, and your team enters it.
Does rednea tell callers they are talking to an AI?
Yes. In the standard greeting, rednea introduces itself as your dealership’s digital assistant. So every caller knows where they stand. You decide the wording.
What if someone asks for a person straight away?
That happens, and that is fine. rednea can put the call through to the destinations you set. If nobody is free there, rednea takes a message for the person asked for. Even a short call without a message shows up with the number in your dashboard.
Does rednea give prices, offers or trade-in values?
rednea only quotes prices you store, for example for a wheel change. Offers for a car, leasing or a trade-in come from your sales team. rednea takes such requests with all details and a callback number.
Does rednea have to take every call?
No. You decide when rednea picks up: only when the line is busy, at lunchtime, after closing, on Saturdays or around the clock. After each call you receive a summary by email.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English, and switches to the caller’s language when they speak one of these.
Further reading
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