A death does not keep office hours.
rednea takes the notification. Your person on call rings back.
Care homes, hospitals, doctors and relatives report deaths at night and at weekends too. When your line is busy or the office is closed, rednea answers as your on-call desk, records the details for the callback and can put relatives through to the person on duty.
What is rednea for funeral directors?
rednea is an AI phone assistant for Swiss funeral directors. It takes death notifications and general enquiries when nobody can answer, records the details for the callback and can put calls through to the person on call.
Everyday life for a funeral director
Why a call to a funeral director must not go unanswered
Notifications come at any hour
Care homes, hospitals, family doctors and the police report a death as soon as it is confirmed, also in the middle of the night. They need a short confirmation and a quick callback, not voicemail.
The person on call cannot take every call
The person on duty is transferring a deceased, sitting with a family or driving. Small funeral homes have no switchboard that answers during that time.
Not every call is a new death
Someone is standing outside the closed office. Someone wants to bring flowers for a service. A family needs documents for an ongoing case. Here too, the callback needs a name, a number and the name of the deceased.
What changes
How rednea supports your funeral home
A calm first answer as your on-call desk
rednea can greet callers as the on-call desk of your funeral home. Callers then know they are not yet speaking to the funeral director. You decide when rednea answers: only when the line is busy, at night, at weekends or around the clock.
Two call flows, the right details
For a new death, rednea asks for the caller’s name and callback number, their relationship to the deceased, the name of the deceased and the place of death. For other requests, name, callback number, the request and, for an ongoing case, the name of the deceased are enough.
Relatives can be put through to the person on call
You decide which calls rednea can put through to the person on call, for example all calls from relatives. If nobody can be reached, the notification arrives by email after the call.
General questions answered
Address, viewing room, opening hours, published services and costs, as far as they are on your website: rednea answers only with your information. Everything else is taken for a callback.
In the family’s language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your funeral home
Set the greeting and tone
You decide the greeting and the tone: calm, restrained, in your own words. In the standard greeting, rednea introduces itself as your firm’s digital assistant; you decide the greeting.
Capture your details
We take the details from your website: address, viewing room, services, costs and contact. You decide which questions rednea answers and which details it asks for after a death.
On-call duty and transfers
You set when rednea answers and to which number rednea can put urgent calls through, for example the person on night duty.
Call forwarding and go-live
You set up call forwarding with your phone provider. Your number stays the same. After a few test calls that you listen to yourself, rednea is ready.
Typical calls
How rednea takes calls for a funeral home
A care home reports a death
For notifications from care homes, hospitals, doctors or the police, rednea offers no condolences if you set it up that way. Name, place and contact person reach the person on call complete. rednea can also put these calls through, if you set it up that way.
Relatives call at night
For relatives, you can set rednea to try to put the call through first. If nobody can answer, rednea records only what is needed, and the person on call rings back.
Someone is outside the closed office
rednea gives the opening hours from your website and records the request for a callback.
A question about a service
rednea gives only what you have published or stored. If something is missing, rednea records the question with a callback number.
FADP, data in Switzerland
Why funeral directors can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Calls with relatives are not used to train AI models. Call recording is on by default; you can switch it off.
No advice in place of your team
rednea gives no information on formalities, deadlines or authorities that is not on your website, and makes no quotes. Supporting the family stays with you.
You decide the greeting
Greeting, tone, hours and transfer rules are yours to set. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
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Related use cases
For plumbing, heating, IT, veterinary, property management, locksmith
rednea is an AI phone assistant that takes incoming emergency calls 24/7, judges urgency against defined triage criteria, handles routine questions itself, and escalates real emergencies in a structured way to the on-call — by SMS, phone, Teams, or Slack.
The voicemail alternative
rednea is an AI phone assistant that answers the phone instead of voicemail. rednea holds a real conversation, answers routine questions on the spot, and captures callback requests in a structured way — instead of having callers speak into the void or simply hang up.
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
Frequently asked
What funeral directors want to know before they start
Is a digital assistant appropriate for the first contact with relatives?
The objection is fair: the first conversation with grieving relatives belongs to a person. So set rednea up to try to put calls from relatives through to the person on call first. rednea takes over when nobody can answer, for notifications from care homes and hospitals, and for general questions. Check every call flow with several test calls before you go live.
What does rednea cost a funeral home?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
Which details does rednea ask for after a death?
Whatever you set. For a new death, usually the caller’s name and callback number, their relationship to the deceased, the name of the deceased and where the death occurred. For other requests, name, callback number, the request and, for an ongoing case, the name of the deceased.
Does rednea offer condolences to a hospital or care home as well?
You decide when rednea offers condolences. For example, a short “Please accept our sincere condolences” only when relatives call, not for notifications from hospitals, care homes, doctors, authorities or the police. Listen to the test calls to check that this works in your call flows.
Can rednea put calls through to the person on night duty?
Yes. You decide which calls rednea can put through and to which number. If the person on duty cannot be reached, rednea records the details and the summary arrives by email after the call.
Does rednea give information about costs?
Only as you have stated them on your website or in the details you store. rednea makes no quotes. Personal advice comes from your team.
Does rednea explain what to do after a death?
Only what you have stored on the subject. rednea gives no information of its own on formalities, deadlines or authorities. For questions beyond your information, rednea takes a message for a callback.
Does rednea have to take every call?
No. You decide when rednea picks up: only when the line is busy, at night, at weekends or around the clock. After each call you receive a summary by email.
Does rednea understand Swiss German?
Yes. rednea speaks German including Swiss German, French, Italian and English, and answers in the caller’s language when they speak one of these.
Further reading
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Reachable for families, day and night.
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