You are serving a customer.
rednea takes the call.
Advice, the till, a fitting: that is when someone calls for the womenswear department, a particular salesperson, or to ask whether the ordered item is in. rednea can put the call through to the department you set, otherwise takes a message with a callback number, and answers questions about opening hours and directions.
What is rednea for specialist shops?
rednea is an AI phone assistant for Swiss specialist shops. It answers questions about opening hours and directions, can put calls through to the right department, and takes questions about orders, alterations, stock and reservations with a callback number.
Everyday life in a specialist shop
Why the phone in a shop often goes unanswered
Customers in the shop come first
You are advising someone on a bike, a sofa or a jacket. In the middle of the conversation the phone rings. Either you leave the customer standing, or the call goes unanswered. Neither feels right.
Calls when the shop is closed
In the evening, on Sunday or on a public holiday, someone wants to know whether the alteration is ready, or wants to speak to the owner. Voicemail answers, or the phone rings out. Next morning, nobody knows who called or why.
Calls for one particular person
Can you put me through to menswear? Is Ms Brunner in? Have my ordered trousers arrived? Some calls are not for the till but for a department or one particular person. Whoever picks up then looks for the colleague in the shop, and the customers on site wait.
What changes
How rednea relieves your shop
Calls answered, even while you serve customers
You decide when rednea picks up: only when the line is busy, after a few rings, at lunchtime or after closing. Your team stays with the customers in the shop.
Common questions answered
Opening hours, public holidays, address, parking, brands in your range, vouchers and services: rednea answers with the information from your website and what you add.
Put through to the right department
When someone asks for a department or a person, rednea can put the call through to the destinations you set. If the line is busy or nobody answers, rednea takes the call back and records a message with a callback number. rednea does not know whether an item is in stock; that question also reaches you with product, size and callback number.
Repairs, reservations and appointments captured
rednea records repair and pick-up questions, reservation requests and appointment requests. With a connected calendar, rednea books advice or service appointments directly.
In your customers’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your shop
Capture your shop and your offer
We take the details from your website: opening hours, address, parking, brands, services, repairs and vouchers. You add what is missing.
Set requests and appointments
You decide which details rednea records for product, repair and reservation requests. With a connected calendar, rednea books appointments directly. A connection to your till or stock system is possible on request.
Hours and transfers
You set when rednea answers and to which departments or people rednea can put calls through. After closing, rednea can give the opening hours and take a message instead of putting the call through.
Call forwarding and go-live
You set up call forwarding with your phone provider. Your number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers calls for a specialist shop
Being put through to a department
rednea can put calls through to the destinations you set. If nobody is free, the message reaches you with name, request and callback number.
Is a product in stock?
rednea makes no promise about stock. The request reaches you with product, size and callback number.
Is my order or alteration ready?
Name, item and pick-up wish arrive in the summary. Your team checks and calls back when nobody is waiting at the counter.
A call after closing time
rednea gives the opening hours you store and takes the message for the person asked for. In the morning it is in your inbox.
FADP, data in Switzerland
Why specialist shops can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Your customers’ calls are not used to train AI models. Call recording is on by default; you can switch it off.
Open about being a digital assistant
In the standard greeting, rednea introduces itself as your shop’s digital assistant. You decide the greeting.
You stay in control
Hours, answers and transfer rules are yours to adjust. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
The voicemail alternative
rednea is an AI phone assistant that answers the phone instead of voicemail. rednea holds a real conversation, answers routine questions on the spot, and captures callback requests in a structured way — instead of having callers speak into the void or simply hang up.
German, French, Italian, Swiss German, English
rednea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
Frequently asked
What shop owners want to know before they start
What does rednea cost a specialist shop?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
Does rednea know whether an item is in stock?
No. rednea cannot see your stock. rednea records the question with product, size or colour and a callback number, and your team checks. If a product is on your website, rednea can give the details from there. A connection to your till or stock system is possible on request.
Can rednea reserve items?
rednea records reservation requests with the item, name, callback number and preferred pick-up day. Your team checks and confirms the reservation. That way nobody gets a promise for an item that is already sold.
Can rednea tell whether an order, alteration or repair is ready?
No. rednea does not know the status of a specific job. rednea takes the question with name, item and callback number, and your team checks. General questions are answered with your information, for example which alterations or repairs you offer and how long they usually take.
Can rednea book appointments?
Yes. With a connected calendar, rednea books the appointment during the call, for example for advice, a fitting or a bike service. Without a connected calendar, rednea takes an appointment request.
Does rednea have to take every call?
No. You decide when rednea picks up: only when the line is busy, when nobody answers after a few rings, at lunchtime, after closing or around the clock. After each call you receive a summary by email.
Can rednea put calls through to single departments or people?
Yes. You set the destinations rednea can put calls through to, for example womenswear, menswear or the office. If the line is busy or nobody answers, rednea takes the call back and records a message with a callback number.
Does the message go straight to the right department?
The summary goes to the email addresses you set for your assistant. There can be several. There is no separate address per department. But every summary says which department or person the call was for.
Our customers are mostly older. Will they cope?
That depends on your customers, and you hear it best yourself. Let rednea answer only after closing at first and read the summaries. If it does not suit you, rednea can be cancelled monthly.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. If a tourist calls in English, rednea answers in English.
Further reading
Detailhandel: Immer erreichbar dank KI
KI-Telefonassistent für Schweizer Detailhändler: Öffnungszeiten, Produktverfügbarkeit, Click & Collect automatisch beantworten. Ab CHF 90/Monat.
KI-Telefon als Ergänzung: Überlauf, Randzeiten, Ferien
Ein KI-Telefonassistent muss Ihren Empfang nicht ersetzen. Wie das Überlauf-Modell funktioniert: die KI springt ein bei Stosszeiten, über Mittag und in den Ferien.
24/7 erreichbar ohne Nachtschicht: 5 Wege für KMU
24/7 erreichbar als Schweizer KMU: 5 Ansätze von Mobilweiterleitung bis KI-Telefonassistent. Mit Kostenvergleich und Entscheidungshilfe.
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