In a power cut, everyone calls.
rednea answers several calls at once.
When the power goes out in a neighbourhood, the phone rings non-stop. rednea answers several calls at once, passes on your current outage message and records the address and what is affected. On normal days, rednea takes meter readings, move-in and move-out notices, bill questions and connection requests.
What is rednea for utilities?
rednea is an AI phone assistant for Swiss energy and water utilities. It passes on your outage message, records outages with the address, takes meter readings, moves and bill questions, and gives your official emergency number in an emergency.
Everyday life at a utility
Why the phone at a utility reaches its limits
In an outage, everyone calls at the same time
When power, water or internet fails in a neighbourhood, many people call within minutes. The lines are busy, and your on-call team is outside fixing the fault, not on the phone.
Most want to know the same thing
Is the outage known? How long will it take? Is it only me? A clear message would satisfy many callers. Still, someone has to repeat it on the phone again and again.
Normal days bring many routine calls
Meter readings, moves, bills, tariffs and connection requests: after bills go out and around the usual moving dates, call numbers rise. On top come questions about customers’ own solar systems and the customer portal. Customer service is often a small team that also handles billing and grid connections.
What changes
How rednea relieves your utility
Several calls at once
rednea answers even when many people call at the same time. Callers do not just hear the busy tone; they get information.
Your current outage message for everyone
You store a message about the outage, for example affected area and expected duration, and update it when the situation changes. rednea passes it on to all callers and records addresses outside the known area.
Emergencies to the right place
For a gas smell, a burst water pipe or another danger, rednea immediately gives the official emergency number you store and can put the caller through to your on-call team. rednea gives no safety instructions of its own.
Meter readings, moves and bill questions recorded
Meter number and reading, move-in or move-out date, new address, customer or invoice number: rednea records everything and sends each call as a summary by email.
In your customers’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your utility
Take over your information
We take the details from your website: opening hours, tariffs, meter reading, move notices, connection requests and ways to get in touch. You add what is missing.
Store emergency numbers and the outage message
You store your official emergency numbers for electricity, gas or water and a text for outages. During an outage, you update the text.
Hours and transfers
You set when rednea answers, for example when busy, at night or at weekends, and which calls rednea can put through to your on-call team.
Call forwarding and go-live
You set up forwarding in your phone system or with your provider. Your number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers calls at a utility
A power cut in the neighbourhood
The information comes from your stored outage message. Addresses outside the known area arrive in the summary.
A smell of gas
The emergency number and instructions come from you. rednea makes up no numbers and gives no safety instructions of its own.
Reporting a move
rednea records address, date and billing address. If there is an online form, rednea also points to it.
A question about a bill
rednea has no access to your billing system and quotes no amounts. Your billing team calls back with all the details.
FADP, data in Switzerland
Why utilities can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Your customers’ calls are not used to train AI models. Call recording is on by default; you can switch it off.
Only your emergency numbers
rednea gives only the emergency numbers and instructions you store. Your on-call team and emergency organisation stay in charge.
You stay in control
Hours, outage message, answers and transfer rules are yours to adjust. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For plumbing, heating, IT, veterinary, property management, locksmith
rednea is an AI phone assistant that takes incoming emergency calls 24/7, judges urgency against defined triage criteria, handles routine questions itself, and escalates real emergencies in a structured way to the on-call — by SMS, phone, Teams, or Slack.
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
German, French, Italian, Swiss German, English
rednea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
Frequently asked
What utilities want to know before they start
What does rednea cost a utility?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
How many calls does rednea answer at the same time?
rednea answers even when several people call at the same time. We do not state a fixed number here. At the start, we clarify with you which peaks you expect in a larger outage.
How do we update the outage message?
You store a text with the affected area and expected duration and update it as soon as the situation changes. rednea passes the message on to callers and quotes no times that are not in the text.
What happens with a gas smell or another emergency?
rednea immediately gives the official emergency number you store and can put the caller through to your on-call team. rednea gives no safety instructions of its own and makes up no numbers.
Can rednea transfer meter readings directly into our system?
rednea records the meter number and reading during the call and sends them as a summary by email. A direct connection to your billing system is possible on request.
We already have a fault number and an answering machine. What changes?
Your fault number and your on-call service stay. rednea is where calls are forwarded when all lines are busy, when nobody answers or outside opening hours. Instead of a recording, callers hear your current outage message, and what they report reaches you as a summary by email.
How can we test it without starting a project?
First forward only the lunch break or a secondary number, and call it yourself with a few colleagues, also with an accent and with questions that are not on your website. You test every change as a draft before it goes live. rednea is month-to-month, with no setup fee.
Does rednea also suit local cable and fibre networks?
Yes. For internet or TV outages, rednea passes on your outage message and records address, affected service and callback number. New connections and subscription changes are taken as requests.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. If someone who has just moved to the area calls in English, rednea answers in English.
Further reading
24/7 erreichbar ohne Nachtschicht: 5 Wege für KMU
24/7 erreichbar als Schweizer KMU: 5 Ansätze von Mobilweiterleitung bis KI-Telefonassistent. Mit Kostenvergleich und Entscheidungshilfe.
KI-Telefon als Ergänzung: Überlauf, Randzeiten, Ferien
Ein KI-Telefonassistent muss Ihren Empfang nicht ersetzen. Wie das Überlauf-Modell funktioniert: die KI springt ein bei Stosszeiten, über Mittag und in den Ferien.
Rückruf statt verpasster Anruf: KI erfasst das Anliegen
Wie ein KI-Telefonassistent jeden Anruf annimmt, das Anliegen erfasst und eine klare E-Mail-Zusammenfassung an Ihr Team schickt, auch wenn ein Anruf unklar bleibt.