Your team is running a game.
rednea takes the call.
Briefing, monitoring the game, resetting the room between groups: that is when the phone rings. rednea answers questions about free slots, prices, age limits, languages and directions, takes booking and team-event requests, and sends you every call as a summary.
What is rednea for escape rooms?
rednea is an AI phone assistant for Swiss escape rooms. It answers questions about games, prices and directions, takes booking and team-event requests with a callback number, points callers to online booking, and books in a connected calendar.
Everyday life in an escape room
Why the phone at an escape room often goes unanswered
Whoever runs a game cannot pick up
During a game you welcome groups, explain the rules, watch the rooms and give hints. Afterwards you reset the room for the next group. There is no free hand for the phone.
Most calls come when you are busiest
People plan their free time in the evening and at weekends. That is exactly when your games run. Callers want to know quickly whether a slot is free on Saturday or whether their children can join.
Many questions, often the same ones
How long does a game take? In which languages? Where do we park, and where is the entrance? Do you sell vouchers? The answers are usually on your website, but the phone rings anyway. On top come companies planning a team event and groups running late.
What changes
How rednea relieves your escape room
Calls answered, even in the middle of a game
You decide when rednea picks up: only when the line is busy, during game hours, in the evening or at weekends. Your team stays with the groups.
Common questions answered
Game length, price per person, age limits, game languages, parking and entrance: rednea answers with the information from your website and what you add.
Bookings and requests captured cleanly
rednea points callers to your online booking or takes a booking request: date, group size, preferred room, name and callback number. With a connected calendar, rednea books directly.
Team events and company requests prepared
For companies, clubs and birthdays, rednea records the number of people, preferred date, occasion and contact details. Your team calls back with everything at hand.
In your guests’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your escape room
Capture your games and details
We take the details from your website: rooms, game length, group sizes, prices, age limits, languages, vouchers, directions and parking. You add what is missing.
Set the booking flow
You decide whether rednea points to online booking, takes a booking request or books in a connected calendar. A connection to your booking system is possible on request.
Hours and transfers
You set when rednea answers and which calls rednea can put through to your team, for example when a group is standing at the door.
Call forwarding and go-live
You set up call forwarding with your phone provider. Your number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers escape room calls
A free slot for a group
rednea points to online booking or records date, group size and callback number. With a connected calendar, rednea books the slot directly.
A team event for a company
Company requests reach you complete: company, number of people, preferred date, contact. Your team calls back when no game is running.
A group running late
You decide whether rednea puts such calls through. Otherwise the message arrives in the summary with name and number.
Voucher and age limit
rednea answers with the information you have stored. Questions about a specific voucher are taken as a message with a callback number.
FADP, data in Switzerland
Why escape rooms can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Your guests’ calls are not used to train AI models. Call recording is on by default; you can switch it off.
Open about being a digital assistant
In the standard greeting, rednea introduces itself as your escape room’s digital assistant. You decide the greeting.
You stay in control
Hours, answers and transfer rules are yours to adjust. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For practices, law firms, tradespeople, and salons
rednea is an AI phone assistant that takes incoming calls, checks available slots in your calendar, proposes matching time windows, books the appointment straight into your calendar, and sends you a summary — multilingual, 24/7, and FADP-compliant.
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
German, French, Italian, Swiss German, English
rednea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
Frequently asked
What escape room operators want to know before they start
What does rednea cost an escape room?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
Can rednea book games directly?
With a connected calendar, rednea books the slot during the call. Otherwise rednea points to your online booking or takes a request with date, group size and callback number. A connection to your existing booking system is possible on request.
Does rednea know which slots are still free?
Only when a calendar is connected. Without a connected calendar, rednea does not quote free slots: it points to online booking or takes a request. That way no guest gets a wrong confirmation.
Which questions does rednea answer?
Everything on your website or that you store: game length, price per person, group sizes, age limits, game languages, opening hours, directions, parking, entrance and vouchers. What rednea does not know, it takes as a message for your team.
What happens when a group is late or wants to rebook?
rednea records the name, the booking and the request. You decide whether rednea can put such calls through to your team. Rebookings are taken as a request; your team confirms the new date.
Can rednea sell or check vouchers?
No. rednea explains how and where to buy a voucher, as you have set it up. Questions about a specific voucher are taken with the voucher number and a callback number.
Does rednea have to take every call?
No. You decide when rednea picks up: only when the line is busy, during game hours, outside opening hours or around the clock. After each call you receive a summary by email.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. If a tourist calls in English, rednea answers in English.
Further reading
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