The counter is closed, the phone rings.
rednea gives information.
When is the residents’ office open? What do I need to bring to register? When is the next green waste collection? rednea answers such questions with the information from your website, books appointments, records requests for every department and can put calls through to a person.
What is rednea for municipalities?
rednea is an AI phone assistant for Swiss municipalities and public offices. It answers questions about opening hours, documents and waste collection, books in a connected calendar, records requests for departments and can put calls through to a person.
Everyday life in the administration
Why the municipal office is often hard to reach by phone
Few staff, many tasks
In many municipalities, a few staff handle the counter, the phone and casework at the same time. Whoever is processing a registration or helping someone at the counter cannot be on the phone too.
Many answers are already on the website
Opening hours, documents for registration, waste calendar, forms and deadlines: the answers are published. But not everyone searches online, and older residents in particular prefer to call.
Phone hours are short
Some offices now answer only in the morning; on Friday afternoons or in the summer weeks the answering machine takes over. Local councils and the press have criticised this: working people cannot call during working hours, and when the line is busy there is often no queue, so they redial again and again.
What changes
How rednea relieves your municipal office
Information from what you publish
Opening hours, documents, collection dates, forms and responsibilities: rednea answers with the information from your website and what you add.
Appointments booked or noted
For the residents’ office, a building consultation or a meeting at the tax office: with a connected calendar, rednea books directly. Otherwise rednea records the appointment request.
Requests for the right department
rednea records name, request, department and callback number. Every summary arrives by email and names the responsible department, so you can pass the request on quickly.
A person, when wanted
Callers who prefer to talk to a person can be put through or get a callback. Sensitive matters stay with your staff.
In your residents’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your municipality
Take over what is on your website
We take the details from your website: opening hours, departments, documents, waste calendar, forms and deadlines. You add what is missing.
Set departments and transfers
You decide which requests belong to which department and which calls rednea can put through to a person.
Set up appointments
You connect a calendar for counter appointments, or rednea records appointment requests. A connection to your specialist applications is possible on request.
Call forwarding and go-live
You set up forwarding in your phone system or with your provider. The municipality’s number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers calls at a municipal office
Documents for registration
rednea answers with your published information. With a connected calendar, rednea books the appointment directly.
Collection dates
rednea answers with the waste calendar you store. Questions about a missed collection are taken for the municipal works team.
A question for the building office
You decide which calls rednea puts through. Otherwise the request arrives in the summary with name and callback number.
Tax return deadline
rednea explains the published procedure. rednea grants no extensions and gives no information about personal tax data.
Data protection, data in Switzerland
Why municipalities can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Your residents’ calls are not used to train AI models. Call recording is on by default; you can switch it off.
No access to registers
rednea has no access to the residents’ register, tax data or other specialist applications, and gives no information about individuals.
Open and under your control
rednea introduces itself as your municipality’s digital assistant. You set the greeting, hours, answers and transfer rules. Cancel monthly, no setup fee.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
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For practices, law firms, tradespeople, and salons
rednea is an AI phone assistant that takes incoming calls, checks available slots in your calendar, proposes matching time windows, books the appointment straight into your calendar, and sends you a summary — multilingual, 24/7, and FADP-compliant.
German, French, Italian, Swiss German, English
rednea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
Frequently asked
What municipal administrations want to know before they start
What does rednea cost a municipality?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
Where is the data stored?
Call logs, recordings and summaries are stored in Switzerland. Calls are not used to train AI models. You can switch recording off. Whether additional cantonal rules apply to your municipality is best checked with your data protection office.
Is rednea connected to our specialist applications?
No. rednea works with your website and the information you store. Every summary arrives by email. A connection to specialist applications is possible on request.
Can residents still speak to a person?
Yes. You set which calls rednea can put through to a person. If nobody is free, rednea takes a callback request with name and number.
Do older people manage with rednea?
rednea understands Swiss German, asks when something is unclear and repeats important details such as dates and numbers. Anyone who prefers to talk to a person is put through or gets a callback.
We already have a phone system with voicemail. What does rednea add?
Voicemail records a message if someone leaves one. rednea answers the question itself when the answer is on your website, for example opening hours or collection dates. For everything else, rednea asks for name, request, department and callback number. Your phone system stays as it is.
We have no capacity for a new project right now.
rednea needs no project and changes nothing in how you work. We take the details from your website, and you set up forwarding, for example only over lunch or in the afternoon. That takes about 30 minutes. rednea is month-to-month, with no setup fee.
Does rednea have to take every call?
No. You decide when rednea picks up: only when busy, over lunch, outside counter hours or around the clock. After each call you receive a summary by email.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. If a newly arrived resident calls in English, rednea answers in English.
Further reading
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KI am Telefon für ältere Anrufer: Was funktioniert
Ältere Anrufer und KI-Telefonassistent: Mit vertrauter Mundart, ruhigem Tempo und einer Frage pro Schritt erreichen Sie auch Ihre Stammkundschaft über 70.
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Trauerfall, Beschwerde, Diagnose bleiben beim Menschen. Wie ein KI-Telefonassistent die Routine übernimmt und dafür Zeit schafft. Mit Entscheidungsmatrix.
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