You are advising a customer.
rednea takes the call, calmly and clearly.
Hearing test, eye test, fitting: in your shop, customers need your full attention. rednea takes the calls during that time, also outside your phone hours, records appointment requests for a hearing test, an eye test or a cleaning, answers questions about batteries and pick-ups with your information, and sends you every call as a summary by email.
What is rednea for hearing-aid and optician shops?
rednea is an AI phone assistant for Swiss hearing-aid and optician shops. It answers while you advise customers, books hearing and eye tests, answers questions from your website and records requests with a callback number.
Everyday life in the shop
Why the phone at a hearing-aid or optician shop often goes unanswered
Whoever tests and fits cannot pick up
A hearing test, an eye test or fitting a hearing aid needs quiet and time. In small shops there is often only one specialist on the floor. When the phone rings, you either interrupt the customer or miss the call.
Short phone hours, and email is no answer
Many small shops answer the phone only at certain times; otherwise the answering machine takes over. Part of your clientele is older, hears poorly and has no email address. These people call. If nobody answers, they try again later, or not at all.
Short requests that still need taking down
An appointment for a cleaning, a cancelled appointment, a trial device to return, batteries, glasses that should be ready. Each request takes a minute to explain, but it needs a name, a callback number and a note for you.
What changes
How rednea relieves your shop
Calls answered, even in the middle of a consultation
You decide when rednea picks up: only when the line is busy, during your appointments, at lunchtime or outside opening hours. You stay with your customers.
A calm pace, tested with you first
You set rednea to speak slowly and clearly, in short sentences with one question at a time, and to accept a callback number when someone has no email address. You check with test calls before going live whether this works for your customers.
Hearing and eye tests booked
With a calendar or a booking tool such as eTermin connected, rednea books hearing tests, eye tests, fittings or check-ups directly. Otherwise rednea records the request with a callback number.
Batteries, repairs and pick-ups sorted
Opening hours, batteries, cleaning, repairs, pick-ups and directions: rednea answers with the information from your website and what you add. Questions about a specific order are taken with name and callback number.
In your customers’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your shop
Capture your services and details
We take the details from your website: services, opening hours, batteries and accessories, repairs, pick-ups, directions and what you publish about IV and AHV. You add what is missing.
Set the pace and greeting
You decide the greeting, the speaking pace and how many questions rednea asks. For older customers we recommend a calm pace and few required details.
Appointments and transfers
You decide whether rednea books directly or takes appointment requests, and which calls rednea can put through to you, for example when a hearing aid has stopped working completely.
Call forwarding and go-live
You set up call forwarding with your phone provider. Your number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers calls at a hearing-aid or optician shop
Booking a hearing test
With a connected calendar, rednea books directly. rednea goes step by step and repeats the appointment at the end.
Cancelling an appointment
The cancellation appears in the summary with name and appointment. You can give the slot to someone else in time.
Are the glasses ready?
rednea does not see order data. The question reaches your team with name and callback number.
A question about IV and AHV
rednea answers only with the information on your website and states no amounts of its own. Personal advice stays with you.
FADP, data in Switzerland
Why hearing-aid and optician shops can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Your customers’ calls are not used to train AI models. Call recording is on by default; you can switch it off.
No medical advice
rednea gives no medical advice. For acute symptoms, such as a sudden loss of hearing or sight, rednea refers the caller to a doctor and, in an emergency, to the emergency number 144.
You stay in control
Hours, pace, answers and transfer rules are yours to adjust. In the standard greeting, rednea introduces itself as a digital assistant; you decide the greeting. Cancel monthly, no setup fee.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For practices, law firms, tradespeople, and salons
rednea is an AI phone assistant that takes incoming calls, checks available slots in your calendar, proposes matching time windows, books the appointment straight into your calendar, and sends you a summary — multilingual, 24/7, and FADP-compliant.
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
German, French, Italian, Swiss German, English
rednea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
Frequently asked
What hearing-aid acousticians and opticians want to know before they start
What does rednea cost a specialist shop?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
Can older and hard-of-hearing callers manage with rednea?
Not all of them. Some manage well, others do not understand a question or do not want to talk to an assistant. You can set rednea to speak slowly and clearly, ask one question at a time and not ask for an email address. Make test calls with older people you know before going live, and start small: message and callback number, without appointment booking at first.
Does rednea make mistakes?
Yes, it happens: a name misheard, a digit noted wrongly, an appointment request not quite right. That is why rednea repeats the callback number, and with recording on you can listen to every call again. If rednea is not yet good enough for your customers, you can cancel monthly.
Is my answering machine not enough?
If your customers like leaving a message and you have time to listen to them in the evening, it may be. rednea asks what the person needs, records appointment requests and sends you everything as a summary. You can also combine both: rednea only at lunchtime, only when the line is busy or only outside your phone hours.
Can rednea book hearing and eye tests?
Yes, when a calendar or a booking tool such as eTermin is connected. rednea then books the appointment during the call. Without a connected calendar, rednea records the request with a callback number.
Does rednea know whether glasses or a hearing aid are ready?
No. rednea does not see order data. rednea records the name and callback number, and your team gets back to the customer. A connection to your shop software is possible on request.
What does rednea say about IV and AHV?
Only what is on your website or what you store. rednea states no amounts and checks no entitlements. For personal advice, rednea records the name and a callback number.
Does rednea give information about hearing or eyesight?
No. rednea gives no medical advice. For acute symptoms, rednea refers the caller to a doctor and, in an emergency, to the emergency number 144. Specialist questions are taken as a message for you.
Does rednea understand Swiss German?
Yes. rednea speaks German including Swiss German, French, Italian and English, and answers in the caller’s language when they speak one of these.
Further reading
KI am Telefon für ältere Anrufer: Was funktioniert
Ältere Anrufer und KI-Telefonassistent: Mit vertrauter Mundart, ruhigem Tempo und einer Frage pro Schritt erreichen Sie auch Ihre Stammkundschaft über 70.
Detailhandel: Immer erreichbar dank KI
KI-Telefonassistent für Schweizer Detailhändler: Öffnungszeiten, Produktverfügbarkeit, Click & Collect automatisch beantworten. Ab CHF 90/Monat.
Terminvereinbarung per KI-Telefon: So klappt es
KI-Telefonassistent bucht Termine automatisch: 8-Schritte-Ablauf, Kalenderintegration, Bestätigung im Gespräch und einfaches Absagen für Schweizer KMU.
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