The switchboard is busy.
rednea takes the next call.
At peak times, more calls come in than the switchboard team can take: cancellations, questions after surgery, prescriptions, reports, referrals. rednea answers when nobody is free, answers simple questions with the information from your website, takes every request with the doctor’s name and a callback number, can put the call through to a person and sends you every call as a summary by email.
What is rednea for clinics?
rednea is an AI phone assistant for Swiss private and day clinics. It answers when the switchboard is busy, gives visiting hours and directions, takes requests with a callback number, and gives no medical advice.
Everyday life at the switchboard
Why callers so often wait in the queue at a clinic
Call peaks no switchboard can absorb
In clinics with many doctors, more calls come in each morning and after lunch than the team can take. People stuck in the queue hang up or try again later. Then the phone rings twice.
After surgery, the questions come
Can I shower yet? When do I take the medication? Is this swelling normal? These questions belong with a professional. In the evening they often end up on voicemail, and how urgent they are only becomes clear the next morning.
Every doctor works differently
Visiting doctors have their own clinic hours and appointment lengths. A cancellation needs the patient, the doctor, the date and the time. A prescription or a report needs the name, date of birth and recipient. If one detail is missing, someone has to call back.
What changes
How rednea relieves your clinic’s switchboard
Overflow instead of a queue
You decide when rednea picks up: only when the switchboard is busy, at lunchtime, in the evening and at weekends, or around the clock. Your switchboard team stays the first point of contact.
Common questions answered
Visiting hours, directions, parking, entrance, cafeteria and what to bring for admission: rednea answers with the information from your website and what you add.
Appointment requests with the department
rednea records name, date of birth, the department or clinic wanted, the request and a callback number. With a connected calendar, rednea books free slots directly.
rednea can put urgent calls through
You decide which calls rednea can put through to a person, for example calls from referring doctors. In a medical emergency, rednea gives the number 144.
In your patients’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your clinic
Capture your clinic details
We take the details from your website: specialties, outpatient clinics, visiting hours, directions, parking and admission notes. You add what is missing.
Define the requests
You decide which details rednea takes for each request: appointment, invoice question, callback request or message for a department. The department appears in the summary.
Hours and transfers
You set when rednea answers, which calls rednea can put through and which emergency guidance rednea gives. A connected calendar is possible; a connection to your clinic system is possible on request.
Call forwarding and go-live
You set up call forwarding with your phone provider, for example when the line is busy. Your number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers calls at a clinic
A question after surgery
rednea gives no medical instructions. You decide whether these calls are put through to a professional or arrive as a message.
An appointment request for a clinic
The request arrives with the department, the referring doctor and a callback number. With a connected calendar, rednea books free slots directly.
Requesting a prescription and a report
The request reaches the office complete. The doctor decides what is issued.
An urgent call
You decide which calls rednea can put through. If nobody is available, the message with number and request appears in the summary.
FADP, data in Switzerland
Why clinics can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Calls from your patients and their relatives are not used to train AI models. Call recording is on by default; you can switch it off.
Open about being a digital assistant
In the standard greeting, rednea introduces itself as your clinic’s digital assistant. You decide the greeting.
You stay in control
Hours, answers and transfer rules are yours to adjust. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For practices, law firms, tradespeople, and salons
rednea is an AI phone assistant that takes incoming calls, checks available slots in your calendar, proposes matching time windows, books the appointment straight into your calendar, and sends you a summary — multilingual, 24/7, and FADP-compliant.
German, French, Italian, Swiss German, English
rednea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
For plumbing, heating, IT, veterinary, property management, locksmith
rednea is an AI phone assistant that takes incoming emergency calls 24/7, judges urgency against defined triage criteria, handles routine questions itself, and escalates real emergencies in a structured way to the on-call — by SMS, phone, Teams, or Slack.
Frequently asked
What clinics want to know before they start
What does rednea cost a clinic?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
We get many calls a day. Which plan fits?
For planning, allow about a minute and a half per call. That is the median length of a call with a request at the practices rednea answers for; at a clinic, calls can be longer. At 100 calls per working day, that is roughly 3,300 minutes a month; Scale from CHF 590 with 5,000 minutes fits. If rednea only takes the overflow, it is far less. We are happy to work it out with you.
Does rednea replace our switchboard?
No, that is not the goal. You can use rednea as overflow: rednea picks up when the switchboard is busy, at lunchtime or outside office hours. Your team stays the first point of contact.
Can callers ask for a person at any time?
You decide which calls rednea can put through to a person, for example when someone asks for it or a referring practice calls. If nobody answers after about 25 seconds, rednea returns to the caller and takes a message. rednea does not replace a switchboard that routes calls to every department.
Where is our patients’ data kept?
Call logs, recordings and summaries are stored in Switzerland. The subprocessors are listed publicly, and calls are not used to train AI. You can switch recording off. The data processing agreement is on rednea.ch.
Does rednea give medical information or information about patients?
No. rednea does not assess symptoms and gives no information about patients. Such requests are taken as a message. In an emergency, rednea gives the number 144.
Does rednea work with our clinic system?
rednea can book appointments in a connected calendar. A connection to your clinical information system or appointment software is possible on request. Without a connection, every request arrives as a summary by email.
Can we run several numbers with rednea?
The Basic plan includes one number, the Professional plan up to 5 numbers, for example for the switchboard and a day clinic.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. If a patient calls from abroad in English, rednea answers in English.
Further reading
KI-Telefon als Ergänzung: Überlauf, Randzeiten, Ferien
Ein KI-Telefonassistent muss Ihren Empfang nicht ersetzen. Wie das Überlauf-Modell funktioniert: die KI springt ein bei Stosszeiten, über Mittag und in den Ferien.
Sensible Gespräche: Mensch und KI am Telefon aufteilen
Trauerfall, Beschwerde, Diagnose bleiben beim Menschen. Wie ein KI-Telefonassistent die Routine übernimmt und dafür Zeit schafft. Mit Entscheidungsmatrix.
Patientendaten & KI-Telefonassistent: Checkliste für Praxen
Fünf Prüffragen, mit denen Arzt-, Zahnarzt- und Physiopraxen den Datenschutz eines KI-Telefonassistenten prüfen: Serverstandort, Subprozessoren, AVV.
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