All lines are busy.
rednea takes the next call.
“Can I speak to Mr Brunner, please?” “Where is my delivery?” “Is there still an invoice open with you?” These calls come in while your team is already on the phone. rednea takes them, asks what they are about, can put them through to the right person and sends every request with a callback number as a summary.
What is rednea for customer service?
rednea is an AI phone assistant for Swiss customer service teams. It takes calls during peaks, over lunch and outside service hours, answers standard questions, records requests with a callback number and can put urgent calls through.
Everyday life in customer service
Why customers often cannot reach customer service
The hotline rings into nothing
Online reviews of shops and service companies say the same thing again and again: nobody answers the phone, a recording points to email, and the email goes unanswered for days. Usually the team is not careless. It is simply on other calls, for example after a shipment or on Monday morning.
Lunch and off-peak hours are thinly staffed
Over lunch, early in the morning, in the evening and on Saturday, fewer people are on the phone. Yet that is exactly when working people call, because they have no time during the day.
Many calls are just “Can I speak to …?”
Many callers want one particular person, feedback on a quote or the status of an invoice. If that person is not there, they call again. Some say on the third try that they have called several times already. On top come questions whose answer is on your website.
What changes
How rednea relieves your customer service
No call goes unanswered
You decide when rednea picks up: when all lines are busy, when nobody answers, over lunch or outside service hours. rednea also answers when several people call at the same time.
Standard questions answered
Service hours, returns, warranty, ways to get in touch and forms: rednea answers with the information from your website and what you add.
Complete requests for the right person
rednea asks for name, company or customer number, the request, urgency and a callback number. Every summary arrives by email. Your team sees at a glance who takes it over.
Urgent calls can be put through
You set which requests rednea can put through to a person. If nobody is free, rednea takes the message and notes that it is urgent.
In your customers’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your customer service
Take over what is on your website
We take the details from your website: frequent questions, service hours, returns, warranty and ways to get in touch. You add what is missing.
Set what gets recorded
You decide which details rednea asks for, for example customer number, order number or product. A connection to your ticketing system or CRM is possible on request.
Hours and transfers
You set when rednea answers and which calls rednea can put through to your team, for example an urgent delivery.
Call forwarding and go-live
You set up forwarding in your phone system or with your provider: when busy, when nobody answers or on a schedule. Your number stays the same.
Typical calls
How rednea answers customer service calls
All lines busy
The customer does not have to wait on the line. Your team calls back with the order number and the request.
A caller asks for one person
You set where rednea can put calls through. If nobody answers, rednea comes back on the line and takes the callback request.
An urgent request
You decide whether rednea puts such calls through. Otherwise the request arrives in the summary marked as urgent.
The third call about the same invoice
rednea has no access to your accounts and changes nothing in your systems. But the summary shows that this was not the first try.
FADP, data in Switzerland
Why customer service teams can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Your customers’ calls are not used to train AI models. Call recording is on by default; you can switch it off.
Open about being a digital assistant
In the standard greeting, rednea introduces itself as the digital assistant of your customer service. You decide the greeting.
You stay in control
Hours, answers and transfer rules are yours to adjust. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
The voicemail alternative
rednea is an AI phone assistant that answers the phone instead of voicemail. rednea holds a real conversation, answers routine questions on the spot, and captures callback requests in a structured way — instead of having callers speak into the void or simply hang up.
German, French, Italian, Swiss German, English
rednea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
Frequently asked
What customer service leads want to know before they start
What does rednea cost a customer service team?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
Does rednea replace our customer service team?
No. rednea takes the calls that would otherwise go unanswered: during peaks, over lunch and outside service hours. Complaints, advice and difficult cases stay with your team. rednea is not a replacement for a contact centre either.
Can rednea be connected to our ticketing system or CRM?
Every summary arrives by email. A direct connection to your ticketing system or CRM is possible on request.
Can rednea see the status of an order or case?
No. rednea has no access to your customer data. rednea answers with the information from your website and what you store. Questions about a single order are taken with the customer number and a callback number.
How does rednea know what is urgent?
You describe which requests are urgent for you, for example a wrong delivery for the next day. rednea can put such calls through. If nobody is free, rednea takes the message and notes that it is urgent.
Does rednea have to take every call?
No. You decide when rednea picks up: only when busy, when nobody answers, over lunch, outside service hours or around the clock. After each call you receive a summary by email.
Our phone system can already forward calls. Why do we need rednea?
Forwarding sends the call somewhere else, usually to voicemail or another phone. rednea is where that forwarding goes: rednea answers, asks what the call is about, can put it through to a person and sends you a summary. Your phone system, including cloud telephony, stays as it is.
How does rednea know what it may say? And what if our prices change?
At the start we take the details from your website. You add texts and documents in the dashboard and set topics rednea does not discuss, for example prices. When something changes, you update the details and test the change as a draft first. What rednea does not know, it does not make up; it takes it as a request.
Some customers do not want to talk to an AI. What then?
That happens. rednea introduces itself as a digital assistant and offers to take a message or put the call through. Callers who decline hang up and try again later. You still receive an email with their number and can call back.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. If a customer calls in French, rednea answers in French.
Further reading
KI-Telefon als Ergänzung: Überlauf, Randzeiten, Ferien
Ein KI-Telefonassistent muss Ihren Empfang nicht ersetzen. Wie das Überlauf-Modell funktioniert: die KI springt ein bei Stosszeiten, über Mittag und in den Ferien.
First-Level-Support: 60% der Anfragen per KI lösen
KI-Telefonassistent als First-Level-Support für Schweizer KMU: Wiederkehrende Fragen beantworten, komplexe Anliegen weiterleiten. Ab CHF 90/Monat.
KI im Kundenservice: Leitfaden für Schweizer KMU
KI im Kundenservice: Was sie kann, welche Kanäle sie umfasst und wo Schweizer KMU starten. Der Praxis-Leitfaden mit Telefon als wichtigstem Hebel.
Ready for peaks, lunch breaks and off-peak hours?
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