Your team is packing orders.
rednea takes the call.
Packing parcels, checking returns, putting stock away: that is when someone calls to ask where their parcel is. rednea picks up, instead of a phone that rings out. rednea answers questions about delivery times, returns and payment with the information from your website, takes requests with the order number and a callback number, and sends you every call as a summary.
What is rednea for online shops?
rednea is an AI phone assistant for Swiss online shops. It answers questions about delivery times, returns, payment and products with the information from your website, and takes order questions with the order number and a callback number.
Everyday life in an online shop
Why the phone at an online shop often goes unanswered
The team is in the warehouse, not on the phone
In a small online shop, the same person packs parcels, answers emails, checks returns and looks after the products. Whoever is in the warehouse cannot pick up.
Customers call when they have time
People order online in the evening and at weekends. Questions about delivery or returns often come at exactly that time, outside your phone hours. Whoever reaches nobody writes an email, calls again or stays unsure.
A delivery question turns into a bad review
In reviews of online shops you read the same things again and again: nobody can be reached by phone, the email goes unanswered, and there is no news about the parcel. The customer only wanted to know where her parcel was. To answer, your team needs the order number and a callback number.
What changes
How rednea relieves your online shop
Calls answered, even outside your phone hours
You decide when rednea picks up: only when the line is busy, at lunchtime, in the evening, at weekends or around the clock. Your team stays with the work in the warehouse.
Common questions answered
Delivery times, shipping costs, returns and exchanges, payment methods, size charts and product details: rednea answers with the information from your website and what you add.
Order questions captured in full
rednea cannot see the status of an order. rednea records the order number, name, request and callback number. Your team has everything at hand and does not need to ask again.
No payments on the phone
No payments and no refunds go through rednea. Questions about a specific payment are taken with the order number, and your team handles them.
In your customers’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your online shop
Capture your shop and your terms
We take the details from your website: delivery times, shipping costs, return and exchange terms, payment methods, contact and the main product information. You add what is missing.
Set the requests
You decide which details rednea records for a question about an order, for example order number, name, request and callback number. A connection to your shop system is possible on request.
Hours and transfers
You set when rednea answers and which calls rednea can put through to your team, for example an urgent complaint or a request from a business customer.
Call forwarding and go-live
You set up call forwarding with your phone provider. Your number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers calls for an online shop
Where is my order?
rednea says nothing about the delivery status. Order number, name and callback number arrive in the summary.
Exchanging for another size
rednea explains your return and exchange terms as you have stored them, and records the order number, item and request.
A question about a product
rednea answers with the product details on your website or that you add. What rednea does not know, it takes as a message.
A question about payment
rednea names the payment methods you have stored. Questions about a specific payment are taken with the order number and a callback number.
FADP, data in Switzerland
Why online shops can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Your customers’ calls are not used to train AI models. Call recording is on by default; you can switch it off.
Open about being a digital assistant
In the standard greeting, rednea introduces itself as your shop’s digital assistant. You decide the greeting.
You stay in control
Hours, answers and transfer rules are yours to adjust. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
The voicemail alternative
rednea is an AI phone assistant that answers the phone instead of voicemail. rednea holds a real conversation, answers routine questions on the spot, and captures callback requests in a structured way — instead of having callers speak into the void or simply hang up.
German, French, Italian, Swiss German, English
rednea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
Frequently asked
What online shop owners want to know before they start
What does rednea cost an online shop?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
Can rednea look up the status of an order?
No. By default, rednea is not connected to your shop system and cannot see orders. rednea explains what your website says about delivery and tracking, and records the order number, request and callback number. A connection to your shop system is possible on request.
How does rednea handle returns and exchanges?
rednea explains your return and exchange terms as you publish them on your website or store them with rednea. For a specific case, rednea records the order number, item, reason and callback number. rednea does not trigger refunds; your team decides.
Does rednea take payments or card details?
No. No payments go through rednea. rednea names the payment methods you have stored and takes questions about a specific payment with the order number and a callback number.
Can rednea take orders over the phone?
rednea points callers to your online shop. If someone prefers to order by phone, rednea takes the request with item, name and callback number as a message. Your team calls back and completes the order.
Does rednea have to take every call?
No. You decide when rednea picks up: only when the line is busy, outside your phone hours, at weekends or around the clock. After each call you receive a summary by email.
Can rednea put calls through to our team?
Yes. You decide which calls rednea can put through, for example an urgent complaint or a business customer. If nobody is free, rednea takes a message with a callback number.
Won’t customers be annoyed by an AI on the phone?
What annoys people is an AI that brushes them off and passes nothing on. rednea does not pretend to know the delivery status. rednea says what is on your website, takes the order number and a callback number, and your team gets back to the customer. Anyone who asks for a person can be put through, if you set that up.
We would rather customers write than call. Does rednea still fit?
Yes. On the phone, rednea gives your email address or contact form. Whoever calls anyway is not lost: rednea takes the order number and the request, and your team answers the way that suits you, by email or by phone.
We only get a few calls a day. Is it worth it?
With few calls, it is less about volume and more about peace of mind. You no longer run from the stockroom to the phone, and every call arrives as a short summary with the order number. The Basic plan is meant for up to about 100 calls a month and can be cancelled monthly.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. If a customer from French-speaking Switzerland calls, rednea answers in French.
Further reading
First-Level-Support: 60% der Anfragen per KI lösen
KI-Telefonassistent als First-Level-Support für Schweizer KMU: Wiederkehrende Fragen beantworten, komplexe Anliegen weiterleiten. Ab CHF 90/Monat.
Rückruf statt verpasster Anruf: KI erfasst das Anliegen
Wie ein KI-Telefonassistent jeden Anruf annimmt, das Anliegen erfasst und eine klare E-Mail-Zusammenfassung an Ihr Team schickt, auch wenn ein Anruf unklar bleibt.
24/7 erreichbar ohne Nachtschicht: 5 Wege für KMU
24/7 erreichbar als Schweizer KMU: 5 Ansätze von Mobilweiterleitung bis KI-Telefonassistent. Mit Kostenvergleich und Entscheidungshilfe.
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