Clinic hours, casts, surgery day.
rednea takes the call.
At an orthopaedic practice, patients are not the only callers. GP practices announce referrals, physiotherapists ask for a new prescription, patients want to know whether their referral has arrived. rednea answers when the team is busy, takes every request with a callback number, can put the call through to your team and sends you every call as a summary by email.
What is rednea for orthopaedic practices?
rednea is an AI phone assistant for Swiss orthopaedic practices. It takes appointment requests, cancellations, referrals and prescription requests with a callback number, answers simple questions from your website, and gives no medical advice.
Everyday life in orthopaedics
Why the line at an orthopaedic practice is so often busy
The team is with patients
The medical assistant takes patients to X-ray, applies dressings and plans operations. In practices with several doctors, more calls come in at peak times than the team can take. On surgery days, one more pair of hands is missing.
Patients are not the only callers
A GP practice announces a referral. A physiotherapist needs a second prescription. A clinic asks about a surgery registration. A patient wants to know whether the referral has arrived, or needs the report for the insurer. These are short requests, but they need the right details.
Cancellations without the details you need
On voicemail it is often just: "I cannot make Thursday." Your team needs the name, date of birth, treating doctor, date and time. If one detail is missing, someone has to search the calendar or call back.
What changes
How rednea relieves your orthopaedic practice
Calls answered, even during clinic hours
You decide when rednea picks up: only when the line is busy, at lunchtime, on surgery days or outside clinic hours. Your team stays with patients.
Appointment requests with every detail
rednea records name, date of birth, the area of concern, whether there is a referral, and a callback number. With a connected calendar, rednea books free slots directly.
GP referrals captured cleanly
When a GP practice calls, rednea notes the referring practice, the patient, the request and the urgency the referring doctor states. Your team calls back with everything at hand.
No medical advice, a clear path in emergencies
rednea does not assess symptoms. In an emergency, rednea gives the number 144 or the emergency number you have stored, and can put the call through to your team.
In your patients’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your orthopaedic practice
Capture your practice details
We take the details from your website: specialties, clinic hours, address, directions, parking and what patients bring to a first visit. You add what is missing.
Define requests and details
You decide which details rednea takes for new patients, referrals, imaging and post-op questions. A connected calendar is possible; a connection to your practice software is possible on request.
Emergencies and transfers
You set which emergency number rednea gives and which calls rednea can put through to your team, for example calls from referring doctors.
Call forwarding and go-live
You set up call forwarding with your phone provider. Your number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers calls at an orthopaedic practice
A new patient without a referral
rednea answers only with the information on your website and does not assess symptoms. The request reaches your team with every detail.
The physiotherapist needs a new prescription
Requests from other practices arrive in the summary with the patient, the request and the contact. Your doctor decides whether to issue the prescription.
A cancellation with every detail
The cancellation reaches your team with name, treating doctor, date and time. The slot can be given out again right away.
A question after surgery
Post-op questions go to your team as a message. rednea gives no medical instructions.
FADP, data in Switzerland
Why orthopaedic practices can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Your patients’ calls are not used to train AI models. Call recording is on by default; you can switch it off.
Open about being a digital assistant
In the standard greeting, rednea introduces itself as your practice’s digital assistant. You decide the greeting.
You stay in control
Hours, answers and transfer rules are yours to adjust. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
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For practices, law firms, tradespeople, and salons
rednea is an AI phone assistant that takes incoming calls, checks available slots in your calendar, proposes matching time windows, books the appointment straight into your calendar, and sends you a summary — multilingual, 24/7, and FADP-compliant.
For plumbing, heating, IT, veterinary, property management, locksmith
rednea is an AI phone assistant that takes incoming emergency calls 24/7, judges urgency against defined triage criteria, handles routine questions itself, and escalates real emergencies in a structured way to the on-call — by SMS, phone, Teams, or Slack.
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
Frequently asked
What orthopaedic practices want to know before they start
What does rednea cost an orthopaedic practice?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
We have a team of medical assistants. Why would we need rednea?
Your team stays the first choice. rednea picks up only when everyone is busy or nobody answers. On days with few people on the phone, such as surgery days, you forward all calls to rednea. You switch this forwarding on and off yourself with your phone provider.
Can patients still speak to a person?
Yes. rednea can put the call through to your team, for example when a patient asks for it or a referring practice calls. If nobody answers there after about 25 seconds, rednea returns to the caller and takes a message with a callback number.
Does rednea give medical information?
No. rednea does not assess symptoms and gives no instructions after surgery. Medical questions are taken as a message for your team. In an emergency, rednea gives the number 144 or your practice’s emergency number.
How many details does rednea ask for?
As many as you set, and no more. For a callback, name, date of birth, request and number are often enough. The fewer questions rednea asks, the shorter the call, and the fewer people hang up halfway.
Can rednea book appointments directly?
With a connected calendar, rednea books free slots during the call. Otherwise rednea takes an appointment request with a callback number. A connection to your practice software is possible on request.
Does rednea answer questions about referrals and insurance?
Only with the information on your website or that you store. For a specific insurer or a cost approval, rednea makes no promise and takes the question for your team.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. If a patient calls in Italian, rednea answers in Italian.
Further reading
Ersttermin erst in Wochen: KI an der Warteliste
Lange Wartezeiten auf den Ersttermin sind in Schweizer Praxen Alltag. Wie ein KI-Telefonassistent Neupatienten fair informiert und passende Termine bucht.
MPA am Telefon entlasten: Was Praxen wirklich hilft
MPA am Telefon entlasten: Telefontriage, Prozess-Fixes und KI-Überlauf im Vergleich. Konkrete Massnahmen für Schweizer Arztpraxen, die sofort wirken.
Patientendaten & KI-Telefonassistent: Checkliste für Praxen
Fünf Prüffragen, mit denen Arzt-, Zahnarzt- und Physiopraxen den Datenschutz eines KI-Telefonassistenten prüfen: Serverstandort, Subprozessoren, AVV.
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