Your consultants are in a conversation.
rednea takes the next call.
Candidates call about a job ad, some from abroad. Callers ask for their consultant by name. A client needs two people tomorrow. rednea takes these calls when your team is in a conversation, records who is calling, for whom and why, and sends you every call as a summary by email.
What is rednea for staffing agencies?
rednea is an AI phone assistant for Swiss recruitment and staffing agencies. It takes incoming calls from candidates, temporary staff and client companies, records job, assignment, availability and callback number, and can put urgent calls through.
Everyday life in a staffing agency
Why the line at a staffing agency is often busy
Candidates call when they have time
People looking for a job are often still working. Many call at lunchtime, after work or on Saturday. Then there are professionals abroad who want to know whether and how they can work in Switzerland. That is when your consultants are in interviews, with clients or already at home.
Callers ask for their consultant
Candidates and clients have a set contact person and ask for them by name. If that person is in an interview or with a client, the call goes to voicemail. The message has to reach exactly that person, not just somewhere in the team.
Urgent requests between suppliers and sales calls
A company needs two people tomorrow because someone is off. That request must not sit in voicemail. In between, suppliers, sales people and public offices call, and every call pulls someone out of a conversation.
What changes
How rednea relieves your staffing agency
Calls answered, also outside office hours
You decide when rednea picks up: only when the line is busy, early in the morning, at lunchtime, in the evening or at weekends. The rest of the time your team takes calls as before.
Candidate calls captured in full
rednea records the name, the job or ad, the occupation in a few words, when the person is available and the callback number. Your consultant calls back with everything at hand. Assessing candidates stays with your team.
Sick calls taken early in the morning
rednea records the sick call: name, client company, expected duration and whether a doctor’s note will follow. The summary is in your inbox before your team informs the client company.
Urgent client requests can be put through
When a client company needs staff at short notice, rednea can put the call through to your dispatch team. If nobody is free, rednea records company, role, number of people, work location and start date.
In the caller’s language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your staffing agency
Capture your details and processes
We take the details from your website: sectors, open jobs, how to apply, opening hours and contact. You decide which details rednea records for candidates, sick calls and client requests.
Set the transfers
You decide which calls rednea can put through and to whom, for example urgent client requests to dispatch. Everything else arrives as a summary by email.
Hours and appointments
You set when rednea answers. With a connected calendar, rednea books consultations directly. A connection to your recruitment software is possible on request.
Call forwarding and go-live
You set up call forwarding with your phone provider. Your number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers calls at a staffing agency
A candidate calling from abroad
rednea records occupation, availability, preferred region and callback number, including a foreign dialling code. Questions about permits or diploma recognition stay with your team.
A sick call at 6 am
The sick call arrives by email with name, client company and duration. Your team informs the company and looks for a replacement.
A client needs staff at short notice
You decide whether rednea can put such calls through. Otherwise the request reaches you complete.
A caller asks for their consultant
The summary says whom the message is for. rednea gives no information about application status, pay or personal data; the answer comes from your team.
FADP, data in Switzerland
Why staffing agencies can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Calls with candidates and clients are not used to train AI models. Call recording is on by default; you can switch it off.
No information about people
rednea gives no information about pay, application status or other personal data. rednea records and passes on; the answer comes from your team.
You stay in control
Hours, answers and transfer rules are yours to adjust. In the standard greeting, rednea introduces itself as a digital assistant; you decide the greeting. Cancel monthly, no setup fee.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For law firms, agencies, consultants, and trades
rednea is an AI phone assistant that answers prospect calls 24/7, qualifies them by industry, budget, timeline, and concrete need, answers simple questions directly, and hands the qualified lead over to the right account owner on your team.
For plumbing, heating, IT, veterinary, property management, locksmith
rednea is an AI phone assistant that takes incoming emergency calls 24/7, judges urgency against defined triage criteria, handles routine questions itself, and escalates real emergencies in a structured way to the on-call — by SMS, phone, Teams, or Slack.
German, French, Italian, Swiss German, English
rednea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
Frequently asked
What staffing agencies want to know before they start
What does rednea cost a staffing agency?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
Does rednea interview or call candidates?
No. rednea takes incoming calls. rednea records what callers tell it, but it does not assess candidates and does not call anyone. Callbacks and interviews stay with your team.
Which details does rednea record for candidates?
Whatever you set, for example name, job or ad, occupation in a few words, availability, languages and callback number. After each call you receive a summary by email.
How does rednea take sick calls?
rednea records the name, client company, expected duration and whether a doctor’s note will follow. The summary arrives by email after the call. rednea does not inform the client company itself; your team does that.
Our business runs on personal contact. Does an assistant fit?
rednea does not replace the conversation with your consultants. rednea answers when nobody is free takes the message with name and callback number, and the summary says whom it is for. rednea can put urgent calls through, for example from client companies. You decide when rednea answers.
Does rednea answer questions about permits or diploma recognition?
Only with what is on your website. rednea checks no documents and says nothing about an individual case. Occupation, country of origin and callback number reach your team as a message.
Can rednea connect to our recruitment software?
A connection to your recruitment or HR software is possible on request. Without a connection, all details arrive as a summary by email. rednea can book appointments in a connected calendar.
Does rednea have to take every call?
No. You decide when rednea picks up: only when the line is busy, before the office opens, at lunchtime, in the evening or around the clock.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. If a candidate calls in French or Italian, rednea answers in that language.
Further reading
Rückruf statt verpasster Anruf: KI erfasst das Anliegen
Wie ein KI-Telefonassistent jeden Anruf annimmt, das Anliegen erfasst und eine klare E-Mail-Zusammenfassung an Ihr Team schickt, auch wenn ein Anruf unklar bleibt.
24/7 erreichbar ohne Nachtschicht: 5 Wege für KMU
24/7 erreichbar als Schweizer KMU: 5 Ansätze von Mobilweiterleitung bis KI-Telefonassistent. Mit Kostenvergleich und Entscheidungshilfe.
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