Your team is with your clients.
rednea takes the call, calmly.
Often it is not the client who calls, but a daughter, a son or a neighbour: for a first enquiry, a cancellation because of a hospital stay or an invoice copy for the insurer. rednea answers while your team is caring or on the road, notes who is calling and for whom, gives the right number in an emergency and sends you every call as a summary by email.
What is rednea for home care and nursing homes?
rednea is an AI phone assistant for Swiss home care organisations and nursing homes. It takes cancellations, new client enquiries and messages for the care team with a callback number, and gives 144 or your on-call number in emergencies.
Everyday life in care
Why nobody can often pick up in home care and nursing homes
Care comes first
Home care staff are with clients at home or on the road. In a nursing home, the team is with residents, at mealtimes or at handover. When the phone rings, there is often no free hand.
The caller is often not the client
A daughter arranges help for her father. A son cancels visits because his mother is in hospital. A relative wants to be contacted by text message only. To call back, your team needs to know who is calling, for whom, where the person lives and how to reach whom.
Without a callback, the same person calls again
An invoice copy for the insurer, a question about the visit schedule: if a voicemail gets no callback, the same person calls two or three times, a little angrier each time. A request taken down in full can be settled with one callback.
What changes
How rednea relieves your home care service or nursing home
Calls answered, even while you give care
You decide when rednea picks up: only when the line is busy, at lunchtime, during handover, in the evening and at weekends. Your team stays with the people it cares for.
Calm and clear
You can instruct rednea to speak calmly, use short sentences and ask only one question per step. That way older callers get where they need to go.
Cancellations and changes reach you at once
rednea records the name, the visit concerned, the reason and a callback number. Your scheduling team sees the cancellation in the summary right away and confirms changes itself.
New enquiries captured in full
For a needs assessment or an enquiry about a place in the home, rednea records who is calling, for whom, what support is wanted, from when, and how your team can call back.
A clear path in emergencies
rednea gives no medical advice. In an emergency, rednea gives the number 144 or your on-call number, and can put the call through to a person.
Set up in 30 minutes
How we set up rednea for your organisation
Capture your details
We take the details from your website: services, area covered, office hours, visiting hours, directions, registration and open positions. You add what is missing.
Define requests and tone
You decide which details rednea takes for cancellations, new enquiries, hospital discharges and job applications, and how calmly and fully rednea speaks.
Emergencies and transfers
You set which number rednea gives in an emergency, for example your on-call service, and which calls rednea can put through to a person.
Call forwarding and go-live
You set up call forwarding with your phone provider. Your number stays the same. After a few test calls, ideally also with an older person, rednea is ready.
Typical calls
How rednea answers calls in home care and nursing homes
A son cancels visits for his mother
The cancellation is in the summary right away, with the client, the reason and the son’s contact. Your team adjusts the schedule.
A first enquiry from a relative
rednea records all the details for the needs assessment. Your team calls back and plans the first visit.
An invoice copy for the insurer
The request arrives with everything the office needs. The summary also shows that the person has called several times.
A worried relative
You decide whether rednea puts such calls through. rednea does not assess symptoms and gives 144 in an emergency.
FADP, data in Switzerland
Why home care and nursing homes can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Calls from your clients and their relatives are not used to train AI models. Call recording is on by default; you can switch it off.
Open about being a digital assistant
In the standard greeting, rednea introduces itself as your organisation’s digital assistant. You decide the greeting.
You stay in control
Hours, answers and transfer rules are yours to adjust. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
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For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
German, French, Italian, Swiss German, English
rednea is an AI phone assistant that automatically detects, understands, and answers incoming calls in German, Swiss German, French, Italian, English, and Spanish — including Swiss dialects (Zurich, Bern, Basel, Valais German) and typical accents of international guests.
Frequently asked
What home care services and nursing homes want to know before they start
What does rednea cost a home care service or nursing home?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
Can older people cope with rednea?
Most can. Some hang up when they notice it is not a person, just as some hang up on voicemail. A short greeting with your organisation’s name helps. You can set rednea to speak calmly, ask only one question at a time and repeat the callback number to check it. Test rednea before go-live, ideally with an older person you know.
We have fixed office hours. Is that not enough?
For a lot, yes. But relatives also call in the evening or at the weekend, when they have time themselves. rednea then gives your office hours, takes the request in full, and your team calls back on the next working day with every detail. You decide when rednea picks up.
What does rednea do in an emergency?
rednea gives no medical advice and does not assess symptoms. In an emergency, rednea gives the number 144 or your on-call service’s number. You decide which calls rednea can put through to a person.
Can rednea reschedule visits?
rednea takes cancellations and change requests with name, date, reason and callback number. Scheduling stays with your team: you confirm the new date.
Does rednea give information about free places or costs?
Only with the information on your website or that you store. rednea promises no places and quotes no costs you have not stored. rednea also does not promise that an insurer will pay. Such requests are taken down for your team.
What happens with calls from hospitals and GPs?
rednea takes referrals and messages from hospitals and medical practices with the sender, the person concerned, the request and a callback number. You decide whether rednea can put such calls straight through.
What does rednea say about visiting hours and job applications?
rednea gives visiting hours, office hours and directions from your website or the information you store. For applicants, rednea takes the name, the job they are interested in and a callback number. Your team gets back to them.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. For hard-of-hearing callers, you can set the reply language to standard German.
Further reading
KI am Telefon für ältere Anrufer: Was funktioniert
Ältere Anrufer und KI-Telefonassistent: Mit vertrauter Mundart, ruhigem Tempo und einer Frage pro Schritt erreichen Sie auch Ihre Stammkundschaft über 70.
Sensible Gespräche: Mensch und KI am Telefon aufteilen
Trauerfall, Beschwerde, Diagnose bleiben beim Menschen. Wie ein KI-Telefonassistent die Routine übernimmt und dafür Zeit schafft. Mit Entscheidungsmatrix.
KI-Telefon als Ergänzung: Überlauf, Randzeiten, Ferien
Ein KI-Telefonassistent muss Ihren Empfang nicht ersetzen. Wie das Überlauf-Modell funktioniert: die KI springt ein bei Stosszeiten, über Mittag und in den Ferien.
Ready to be reachable, even while you give care?
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