Your technicians are on the road.
rednea records what dispatch needs.
A device is broken, a service is due, a spare part is missing. Callers want their own technician, and that person is out at a customer. rednea asks what the call is about, can put the caller through to the right person and records device, location and callback number when nobody answers.
What is rednea for technical service?
rednea is an AI phone assistant for technical service in Switzerland. It asks why someone calls, can put them through and records faults, maintenance and parts requests with device, location and callback number if nobody answers.
Everyday life in technical service
Why the service desk is often hard to reach
Everyone wants their own technician
Many callers ask for the person who knows their device. That person is at a customer, on holiday or on the road. So they try again later, sometimes three times in one week about the same fault. Meanwhile one person in the office plans jobs, orders parts and answers the phone, all at once.
Hardly anyone has the serial number at hand
The caller stands in front of the device in a practice, a warehouse or a workshop. The serial number is on the back, and nobody remembers the year of purchase. If one detail is missing, the technician leaves with the wrong part, or someone has to call back first.
Everything arrives on the same number
At one service business that rednea answers for, about one call in three with a request is about a broken device, a maintenance date or a spare part. The rest are product questions, quotes, orders and invoices. And somewhere in between, a machine has stopped.
What changes
How rednea relieves your technical service
To the right person, or as a message
rednea asks what the call is about and can put it through to the right person, for example service, sales or accounts. If nobody answers there, rednea takes the message. You decide when rednea picks up: when busy, when nobody answers, over lunch or in the evening.
Reports dispatch can work with
Device or system, serial or customer number, location and access, fault or error code, contact person on site and callback number: rednea asks and sends everything as a summary by email.
Standstills can be put through
You set what counts as urgent, for example a stopped production line. rednea can put such calls through to your service team or on-call technician. If nobody is free, the report arrives marked as urgent.
Maintenance dates and spare parts recorded
rednea takes maintenance requests with a preferred date. With a connected calendar, rednea books the date directly. For spare parts, rednea records device, part, quantity and delivery address.
In your customers’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your technical service
Take over your information
We take the details from your website: service hours, service area, maintenance offers, ways to get in touch and frequent questions. You add what is missing.
Define the fault report
You decide which details rednea asks for, for example serial number, error code or access to the system. A connection to your service planning tool or ERP is possible on request.
Urgency and transfers
You set what counts as a standstill and where rednea can put such calls through, for example to the on-call technician.
Call forwarding and go-live
You set up forwarding in your phone system or with your provider. Your service number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers technical service calls
A machine has stopped
Dispatch receives device, error code, location and callback number. You decide whether rednea puts such calls through.
A maintenance appointment
rednea records device, location and preferred date, and notes that a confirmation is wanted. With a connected calendar, rednea books the date directly.
A spare part
Without a serial number, model, year of purchase and company name help. rednea quotes no prices or delivery times you have not stored.
The responsible technician is out
You decide whether rednea tries to put the call through first. If nobody answers, rednea comes back on the line and takes the report. Mr Keller sees in the summary who called and why.
FADP, data in Switzerland
Why service teams can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Your customers’ calls are not used to train AI models. Call recording is on by default; you can switch it off.
No false promises
rednea quotes no prices, delivery times or visit times that you have not stored. Whatever is open, rednea records for your team.
You stay in control
Hours, answers and transfer rules are yours to adjust. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For plumbing, heating, IT, veterinary, property management, locksmith
rednea is an AI phone assistant that takes incoming emergency calls 24/7, judges urgency against defined triage criteria, handles routine questions itself, and escalates real emergencies in a structured way to the on-call — by SMS, phone, Teams, or Slack.
For trades, service techs, and field sales
rednea is an AI phone assistant that answers calls for mobile staff while they are with a customer. rednea qualifies the matter, answers routine questions, and schedules a callback in the next available slot — synced with the staff member's calendar.
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
Frequently asked
What service managers want to know before they start
What does rednea cost a technical service team?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
Can rednea be connected to our service planning tool or ERP?
Every report arrives as a summary by email. A direct connection to your service planning tool or ERP is possible on request.
Many callers only want to speak to their technician. What does rednea do?
rednea briefly asks what it is about and can put the call through to the right person if you allow it. If that person does not answer, rednea comes back and offers to take the report. Some callers prefer to call again later. You still see the number in the summary and, if they gave it, the reason for the call.
What happens with a standstill outside office hours?
You set which cases count as a standstill. rednea can put such calls through to your on-call technician. If nobody answers, rednea takes the report and notes that it is urgent.
What does rednea do when people are in danger?
rednea gives the emergency numbers you store and can put the caller through to your on-call technician. rednea gives no technical safety instructions that you have not stored and does not replace any emergency call system, for example in a lift.
We do not want rednea to explain products or quote prices. Is that possible?
Yes. Some service businesses want exactly that: rednea should understand the request and pass it to the right place, not sell. For product questions, rednea then points to your online shop or takes a callback request for advice. On warranty and delivery dates, rednea gives no answer; your team checks.
How does rednea handle accents and unexpected questions?
rednea asks again when something is unclear and repeats numbers back to check them. To an unexpected question, rednea does not make up an answer; it takes it down for your team. The best test is to call it yourself with a few colleagues before you start. You test every change as a draft before it goes live.
Does rednea have to take every call?
No. You decide when rednea picks up: only when busy, when nobody answers, outside service hours or around the clock. After each call you receive a summary by email.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. If a customer from French-speaking Switzerland calls, rednea answers in French.
Further reading
Aussendienst: Erreichbar trotz Kundenterminen
KI-Telefonassistent für Aussendienstler: Anrufe qualifizieren, priorisieren und zusammenfassen. Ab CHF 90/Monat, DSG-konform.
Rückruf statt verpasster Anruf: KI erfasst das Anliegen
Wie ein KI-Telefonassistent jeden Anruf annimmt, das Anliegen erfasst und eine klare E-Mail-Zusammenfassung an Ihr Team schickt, auch wenn ein Anruf unklar bleibt.
KI-Telefon als Ergänzung: Überlauf, Randzeiten, Ferien
Ein KI-Telefonassistent muss Ihren Empfang nicht ersetzen. Wie das Überlauf-Modell funktioniert: die KI springt ein bei Stosszeiten, über Mittag und in den Ferien.