You treat on your own.
rednea picks up in the meantime.
Many therapy practices have no front desk: whoever is treating cannot take calls. People call anyway, for a first appointment, to cancel the same morning or to return a call they missed from you. rednea answers during that time, answers questions with the information from your website, takes every request with a callback number and sends it to you as a summary by email.
What is rednea for therapy practices?
rednea is an AI phone assistant for Swiss therapy practices, such as occupational therapy, osteopathy, podiatry or TCM. It takes appointment requests, cancellations and waiting-list sign-ups with a callback number, answers questions from your website, and gives no medical advice.
Everyday life in a therapy practice
Why nobody picks up so often at a therapy practice
Voicemail only listens
During a session the phone rings out. Many people hang up without leaving a message. Those who speak often leave only their name. For date of birth, reason and good times you have to call back, and then you cannot reach them.
Cancellations come at short notice
In the calls rednea takes for physiotherapy practices, between about one in ten and one in three is a cancellation, depending on the practice, mostly for the same or the next day and often because of illness. If you only hear it at lunchtime, the slot is hard to fill.
Waiting list, relatives, call-backs
When the next free first appointment is weeks away, new clients want to go on the waiting list. A daughter signs up her mother. Someone calls back because your number is on their screen. Each of these requests needs a name, a reason, good times and a number.
What changes
How rednea relieves your therapy practice
Calls answered, even mid-session
You decide when rednea picks up: only when the line is busy, during treatment hours, in the evening or at weekends. You stay with your client.
Questions answered with your information
Therapies offered, session length, home visits, prices, prescriptions and billing: rednea answers only with what is on your website or what you store.
Appointment requests and waiting list
rednea records name, request, whether there is a prescription, preferred times and callback number. When you are fully booked, rednea notes the waiting-list sign-up. With a connected calendar, rednea books free slots directly.
Cancellations reach you at once
When someone cancels, you see it in the summary by email. You can then offer the free slot to someone on your waiting list.
In your clients’ language
German including Swiss German, French, Italian and English. rednea switches to the caller’s language when they speak one of these.
Set up in 30 minutes
How we set up rednea for your therapy practice
Capture your services and details
We take the details from your website: types of therapy, session length and prices, notes on prescriptions and billing, home visits, address and directions. You add what is missing.
Set appointments and waiting list
You decide whether rednea takes appointment requests or waiting-list sign-ups, or books in a connected calendar. A connection to your practice software is possible on request.
Hours and transfers
You set when rednea answers, which calls rednea can put through to you, and which emergency number rednea gives.
Call forwarding and go-live
You set up call forwarding with your phone provider. Your number stays the same. After a few test calls, rednea is ready.
Typical calls
How rednea answers calls at a therapy practice
A cancellation the same morning
The cancellation is in the summary right away, with name, time and therapist. You can offer the slot to someone on the waiting list.
A daughter signs up her mother
rednea notes who is calling and for whom, so your callback reaches the right person.
Returning a missed call
The summary tells you who called back and when to reach them. It saves you another call into the void.
Joining the waiting list
The sign-up reaches you with the reason, preferred times and number. When a slot opens up, you call back.
FADP, data in Switzerland
Why therapy practices can trust rednea
Stored in Switzerland
Call logs, recordings and summaries are stored in Switzerland. rednea is a Swiss company and complies with the FADP and the GDPR.
No use for AI training
Your clients’ calls are not used to train AI models. Call recording is on by default; you can switch it off.
Open about being a digital assistant
In the standard greeting, rednea introduces itself as your practice’s digital assistant. You decide the greeting.
You stay in control
Hours, answers and transfer rules are yours to adjust. Cancel monthly, no setup fee, no new hardware.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 7 languages incl. Swiss German
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls on request
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Related topics
Explore more
Related use cases
For practices, law firms, tradespeople, and salons
rednea is an AI phone assistant that takes incoming calls, checks available slots in your calendar, proposes matching time windows, books the appointment straight into your calendar, and sends you a summary — multilingual, 24/7, and FADP-compliant.
For every Swiss SMB with repeat questions
rednea is an AI phone assistant that answers your business's most frequent customer questions around the clock — opening hours, prices, location, products, processes. Your team only handles cases that really need a conversation. FADP-compliant with data hosted in Switzerland.
The voicemail alternative
rednea is an AI phone assistant that answers the phone instead of voicemail. rednea holds a real conversation, answers routine questions on the spot, and captures callback requests in a structured way — instead of having callers speak into the void or simply hang up.
Frequently asked
What therapists want to know before they start
What does rednea cost a therapy practice?
The Basic plan costs CHF 90 per month with 300 call minutes and one number. Professional costs CHF 290 per month with 1,000 minutes and up to 5 numbers. Scale starts at CHF 590 with 5,000 minutes. All plans are month-to-month, with no setup fee.
I work alone and manage my calls fine. Do I need rednea?
Maybe not. If you can call everyone back between sessions and almost everyone leaves a message, your voicemail is enough. rednea helps when you hear cancellations too late, get messages without a number or callers hang up without a word. You can also use rednea only where voicemail answers today.
My clients email me or book online. Why a phone assistant?
If hardly anyone calls, you do not need rednea. Email and online booking stay as they are. rednea is for the people who call anyway: older clients, relatives, or someone who has to cancel the same morning.
The first conversation on the phone matters to me. Does rednea replace it?
No. You decide when rednea picks up, for example only during your sessions. rednea asks the questions you set, such as symptoms, referral and good times. You have the details before you call back, and the conversation with you still happens.
Do older callers not hang up when a digital assistant answers?
Some do, just as some hang up on voicemail. A short greeting helps: where they have called, that nobody is free right now, and that rednea will take the request straight away. Those who stay talk normally. You decide the greeting text.
Can rednea keep a waiting list?
rednea takes waiting-list sign-ups with name, reason, preferred times and callback number. Each sign-up arrives as a summary by email. You keep the list yourself and call back when a slot opens up.
Does rednea give medical advice?
No. rednea does not assess symptoms and does not recommend treatment. Questions about this are taken as a message for you. In an emergency, rednea gives the number 144.
Can rednea book appointments directly?
With a connected calendar, rednea books free slots during the call. Otherwise rednea takes the appointment request with a callback number. A connection to your practice software is possible on request.
Does rednea understand Swiss German and other languages?
Yes. rednea speaks German including Swiss German, French, Italian and English. If a client calls in French, rednea answers in French.
Further reading
Ersttermin erst in Wochen: KI an der Warteliste
Lange Wartezeiten auf den Ersttermin sind in Schweizer Praxen Alltag. Wie ein KI-Telefonassistent Neupatienten fair informiert und passende Termine bucht.
Selbständige: Erreichbar ohne Dauerstress
Über 600000 Selbständige in der Schweiz kämpfen mit Erreichbarkeit. So nehmen Coaches, Berater und Freelancer jeden Anruf an, ohne unterbrochen zu werden.
Combox und Voicemail: Warum Sie Kunden verlieren
Anrufbeantworter Alternative Schweiz: 85% hinterlassen keine Nachricht auf Combox oder Voicemail. Was zwischen Mailbox und Empfangskraft möglich ist.
Ready to be reachable, even during sessions?
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