Pricing & minutes: what rednea costs

rednea is deliberately simple to budget for: one monthly price, an included minute allowance, cancel any month. Here you'll find what's included, what counts as a minute and what happens if you use more.

In short: The Basic plan costs CHF 90 per month and includes 300 minutes. Cancel monthly, no minimum term. Every plan has a monthly minute limit with a small buffer. When the minutes and the buffer are used up, the assistant does not take new calls until the next month. You get a warning by email before that. For more minutes, write to info@rednea.ch.

What the Basic plan includes

• CHF 90 per month
• 300 minutes per month
• 1 phone number and 100 SMS notifications per month
• All core features: call answering, messages, email summary, transcript and recording, web chat for your website and 30 voices to choose from

For higher call volumes there are larger plans. You'll find all details and the comparison on the pricing page.

What do 300 minutes mean? What's counted is the call time on your rednea number, including time forwarded to your team. That's roughly 300 short calls of one minute each, or about 100 calls of three minutes each per month — depending on how long your calls typically are.

What counts as a minute

What's counted is the actual conversation time of real, answered calls. Test calls and demo calls don't count towards your minutes. If your assistant forwards a call to your team, the forwarded time counts too.

When the minutes are used up

Every plan has a monthly minute limit: 300 minutes on the Basic plan. On top of that there is a small buffer.

• Warning by email: at 80% and at 100% of your minutes you get an email. By default it goes to everyone on your team. Under Settings → Notifications, in the section When your minutes run low, you choose whether the whole team or only specific addresses get the warning.
• After 100% the assistant keeps answering calls until the buffer is used up too.
• When the minutes and the buffer are used up, the assistant does not take new calls. The caller hears a short message: you are not available at the moment, please try again later. Then the call ends. A call that is already running is not cut off. At the first refused call of the month you get another email. Refused calls do not count towards your minutes.
• New month: the counter starts again at zero on the 1st of every calendar month, independent of your invoice date. In the dashboard, under Overview, the Usage this month card shows how many minutes you have used and when the counter resets.

More minutes or a larger plan: write to info@rednea.ch. You change plans through us, not in the Stripe customer portal.

Contract and cancellation

• Cancel monthly. You can end rednea any month.
• No minimum term. No annual commitment.
• No refunds. Amounts already paid are not refunded — not even pro rata.

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Frequently asked questions

What does rednea cost?

The Basic plan costs CHF 90 per month and includes 300 minutes. For higher volumes there are larger plans — see the pricing page.

What counts as a minute?

The actual conversation time of real, answered calls, including the time after a call is forwarded to your team. Test and demo calls don't count.

What happens if I exceed the 300 minutes?

After the 300 minutes the assistant keeps answering calls until a small buffer is used up. After that it does not take new calls until the next month, and the caller hears a short message. A call that is already running is not cut off. At 80% and at 100% of your minutes you get a warning by email.

When do the minutes start again at zero?

On the 1st of every calendar month, independent of your invoice date.

Is there a minimum term?

No. rednea can be cancelled monthly, with no minimum term and no annual commitment.

Do I get a refund if I cancel?

No. Amounts already paid are not refunded, not even pro rata for the current month. You keep access until the end of the paid period.

Can I switch to a larger plan at any time?

Yes. Write to info@rednea.ch. Plan changes go through us, not through the Stripe customer portal.