Cancel your subscription: how it works

rednea has no minimum term and no annual contract. If you want to cancel, it takes a few steps, in the dashboard or by email.

In short: In the dashboard, open Settings → Subscription & billing, click Manage subscription and cancel in the Stripe customer portal. Or send an email to info@rednea.ch. You can cancel at any time to the end of the month.

Cancel in the dashboard

1. Sign in to the rednea dashboard. 2. Open Settings, then Subscription & billing. 3. Click Manage subscription. This opens the secure Stripe customer portal. 4. Choose to cancel your subscription there and confirm.

In the same portal you can also update your payment method, download invoices or change your plan.

Cancel by email

Write to info@rednea.ch, ideally from the email address you sign in with. Name your business and the date you want to end on. We confirm the cancellation in writing.

Notice and term

• No minimum term. The contract runs indefinitely and can be cancelled monthly.
• Any time, to the end of the month. You cancel whenever you like; the subscription ends at the end of the month.
• Access until the end: your assistant keeps answering calls until the end of the paid period.
• Amounts already paid are not paid back, not even pro rata.

The full conditions are in the Terms.

Before the last day: remove call forwarding

If you forwarded your existing number to rednea, switch the forwarding off with your phone provider before the subscription ends. Otherwise calls land on a number that no longer answers. How the forwarding is set up is described in Connect your existing number.

What happens to your data

After the contract ends we delete your data within 30 days, unless a legal retention duty applies. If you want to keep call lists, summaries or recordings, ask for an export first: an email to info@rednea.ch is enough.

Adjust instead of cancelling?

Often it comes down to one detail that is quick to fix: a greeting that does not fit, too many or too few minutes, Swiss German instead of Standard German. Write to us before you cancel. You can change plans at any time, see Pricing & minutes.

Frequently asked questions

Is there a minimum term?

No. rednea is cancelled monthly, with no minimum term and no annual commitment.

When can I cancel?

At any time, to the end of the month.

Can I cancel by email?

Yes. An email to info@rednea.ch is enough.

Does my assistant still work after I cancel?

Yes, until the end of the paid period.

Can I start again later?

Yes. You can take out a new subscription at any time. As your data is deleted after the contract ends, you set the assistant up again.